The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year’s event.
We examine Quality Monitoring for contact centres on many levels, right the way through to driving a Return on your Quality Investment.
Too many companies focus on the complexities and best practice of technology, not the complexities and best practice of conversation.
One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages.
One of the main areas we are asked about by clients and potential clients alike is: “What is the ideal scorecard?”. We take a look.
Leaders are challenging their organisations to re-think their quality models and making Strategic Quality a key part of their growth plans.
As the QA sphere of influence grows, the need to capitalise on this key resource becomes imperative within your business.
Coaching is an integral part of a successful quality program; learn the pitfalls and KPIs for a successful coaching programme.
Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.
Building a successful RFP for these contact centre QA services will save you time, money and help you identify the best company.