Discover the POWER of Evidence-Based Call Center QA & CX
BPA provides you with the people, skills and knowledge necessary to innovate your contact center quality and that vital moment of truth when your organization touches your customers.
Trusted by the world’s leading companies
WHAT WE DO
Solutions for comprehensive customer experience quality assurance management.
ABOUT US
A focus on excellence and results based on science
We utilize a psychometric, evidence-based approach to accurately assess and predict how behavior influences customer satisfaction, perception and overall results.
With these insights, we develop innovative strategies to enhance your team’s performance and processes, ensuring exceptional quality in every customer interaction.
Our goal is to drive behavioral changes and optimize processes, empowering your team to consistently deliver top-tier performance.
OUR SERVICES
Why choose BPA services?
Access to a pool of experienced professionals who can seamlessly integrate into your existing QA team.
Reduce overhead costs by leveraging our scalable resources tailored to your needs.
Focus on improving key customer experience metrics with a dedicated and expert QA team.
Easily scale your QA team up or down based on project demands without the hassle of recruitment.
Maintain high-quality standards with a team equipped with the latest industry knowledge and best practices.
Bridge the gap
Access to a pool of experienced professionals who can seamlessly integrate into your existing contact center QA team.
Cost reduction
Reduce overhead costs by leveraging our scalable resources tailored to your needs.
Enhanced customer experience
Focus on improving key customer experience metrics with a dedicated and expert actionable Quality Assurance team.
Scalability
Easily scale your call center QA team up or down based on project demands without the hassle of recruitment.
Quality Assurance
Maintain high-quality standards with a contact center QA team equipped with the latest industry knowledge and best practices.
YOUR CHALLENGES
Solving your problems
If you answer “no” to any of the following questions, BPA is the solution to revolutionize your Customer Experience.
Reach out to our team of call center QA Experts, who are ready to discuss how our approach can benefit your organization.
Effectiveness
Is your Contact Center QA operation as effective as it could be?
Data
Are you making maximum use of data and do you really understand what is driving CX?
Training
Do you find the way in which you train and coach Agents reduce costs and improve CX?
Compliance
Has your approach to risks around compliance been successful?
Technology
Does your approach to available technology improve CX, including AI?
CASE STUDIES
Don’t just take our word for it!
Financial Services Legal
FINTECH COMPANY
Cable Company
Global Technology Company
Global Delivery Logistics Service
Digital Satellite Media Broadcaster
We undertook a Sales focused study with an emphasis on the effectiveness of quality form measurements in providing accurate and actionable feedback.
US National Healthcare Provider
Utility Company
Housing Association
Funeral-related service provider in the United Kingdom
Our work with the Client helps ensure that sales are being made ethically and in line with not only the FPA guidelines but also with their own exacting standards.