call center qa jobs

Scorecards

Maximising the Effectiveness of Call Center Quality Scorecards

One of the main areas we are asked about by clients and potential clients alike is: “What is the ideal scorecard?”. We take a look.

READ MORE

Call Center Quality Software – the BPA Quality Builder

Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.

READ MORE

CATEGORY FILTERS

  • Articles
  • BPA News
  • Business Insight
  • Call Center Leadership
  • Call Center QA
  • Call Center RFP
  • Case Study
  • Compliance
  • Customer Experience
  • Customer Journey
  • Customer Satisfaction
  • Events, Webinars & Conferences
  • Health & Wellbeing
  • Human Element
  • Industry News
  • Managed Speech Analytics
  • Multi-lingual
  • Omnichannel CX
  • Podcasts
  • Pro Tips for QA
  • Quality Assurance
  • Quality Consulting
  • Quality Effectiveness Audit
  • Quality Software
  • Scorecards
  • Sphere of Influence
  • Training & Coaching
  • Uncategorised
  • Utility Industry
  • Whitepapers

      • Which of our services are you interested in?