British Gas uses BPA Quality Builder’s Calibration tool to further improve their quality management. The quality platform has delivered improved reliability, better ease of use, the ability to make changes more quickly and enhanced functionality.
Digital transformation in the contact centre
Digital transformation can dramatically alter every aspect of customer service – as well as having a huge and positive impact on cost.
Call Center Quality Software – the BPA Quality Builder
Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.