call center qa jobs

Pro Tips for QA

how to improve customer experience with BPA Quality Managed Services and outsourced quality monitoring
How to improve call center agent performance

How to deal with an angry customer via the Contact Center

Our expert team takes a look at how to keep your cool in the face of frustration within customer service and still provide a faultless service.

READ MORE

How to handle an irate customer in a call center?

How to handle an irate customer in a call center?

5 Proven Steps to Handle an Irate Customer
There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat, or phone call

READ MORE

How to improve call center NPS

How to improve call center NPS

Helpful insights on how to improve call center net promoter scores (NPS)

READ MORE

How to align Call Center CSAT/NPS

Our QA scores and CSAT/NPS scores are not aligned

How to align Call Center Scores like CSAT, NPS, and QA for the best customer experiences

READ MORE

20 Call Center QA needs

20 Call Center Quality Assurance Needs – the Big Picture

20 Call Center QA Needs for a successful Quality Program

READ MORE

Insurance Collections Bureau

With no previous quality assurance programme or training in place, ICB were keen to develop a standardised approach to measure the quality of service that they provide. They identified that they needed a Quality Assurance Performance Management Programme.

READ MORE

coaching call center agents

Agent Coaching – Why and How to Make it Effective

This white paper will explore coaching as an integral part of a successful quality program. We will discuss the pitfalls and key performance measures required to make any coaching venture successful.

READ MORE

    Which of our services are you interested in?