Our scorecards are not regularly reviewed and don’t drive the results we want to see

All too often we’ve seen the challenge that Quality Model Frameworks don’t support and enhance business objectives, and a key issue that drives this perspective is the lack of understanding about the detail within a scorecard and scoring guidelines.

We work with you in a partnership approach to establish comprehensive change plans with robust communication strategies and impact assessments, to crowdsource an understanding of what good looks like, and determine the key messages that will help to explain the use, value, and outcomes of your scorecard and scoring criteria.

Critically, we always aim to support the idea that ownership of scoring standards does not sit within the Quality Management function to be policed, rather it sits within the business to empower and support, with QA specialists and Team Leaders merely custodians of standards that everyone can challenge and enhance.

Are you ready to make all your customer experiences excellent? So are we.

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