Optimize customer interactions with BPA Quality’s expert-driven QA contact center solutions. From managed speech analytics to agent & leadership training and third-party monitoring, we deliver data-driven strategies to enhance performance, compliance, and customer experience. Partner with us for measurable results.
We deliver a highly skilled team of call center quality monitoring experts across all channels, increased actionable quality assurance insight, customer service improvement, compliance and coaching-ready feedback into your customer facing teams.
Psychometrics are used to ensure metrics in Quality Management and CSAT are valid and impact the outcome of CX.
CSAT, mystery shopping and Quality Management call center services all integrated to provide a complete view of CX.
Our Contact Center Training Programs Develop Agents’ and Managers’ ability to achieve outstanding results, reduce their emotional load, and significantly improve employee engagement.
Quality PLUS Contact Center Quality Assurance Software takes your QA process from disjointed and time-consuming to streamlined, effective, and indispensable.
Are you ready to take your call center quality to the next level?
So are we.
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