Using BPA Quality’s Contact Center QA Solutions
Let BPA Quality Customize your Journey to Excellence by providing your call center with actionable quality assurance solutions that include experts in customer experience (CX), actionable data analysis, speech analytics, sentiment analysis, sales & support performance, AI human verifications, training, coaching and scorecard design so you can make critical business decisions and emotional connections regarding customer engagements and people development.
BPA Quality offers tailored & scalable to adjust to your everchanging business
With both call centers outsourced to third parties, Samsung needed a partnership approach, where all parties would work together to review the quality assurance framework and make improvements to the customer support experience.
British Gas uses BPA Quality Builder’s Calibration tool to further improve their quality management. The quality platform has delivered improved reliability, better ease of use, the ability to make changes more quickly and enhanced functionality.
Our work with Dignity helps ensure that sales are being made ethically and in line with not only the FPA guidelines but also with their own exacting standards.
Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.
Building a successful RFP for these contact centre QA services will save you time, money and help you identify the best company.
Radian is an award-winning organisation, employing over 1000 staff, providing nearly 21,000 affordable homes across the south and providing care and support to over 450 people across the South East, through Radian Support.
We examine Quality Monitoring for contact centres on many levels, right the way through to driving a Return on your Quality Investment.
With no previous quality assurance programme or training in place, ICB were keen to develop a standardised approach to measure the quality of service that they provide. They identified that they needed a Quality Assurance Performance Management Programme.
Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.
As well as improving the customer experience, our work with USwitch also had an impact on sales performance; demonstrated by an increase in sales of 12% year-on-year across two outsourced call centres.
With both call centers outsourced to third parties, Samsung needed a partnership approach, where all parties would work together to review the quality assurance framework and make improvements to the customer support experience.
British Gas uses BPA Quality Builder’s Calibration tool to further improve their quality management. The quality platform has delivered improved reliability, better ease of use, the ability to make changes more quickly and enhanced functionality.
Our work with Dignity helps ensure that sales are being made ethically and in line with not only the FPA guidelines but also with their own exacting standards.
Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.
Building a successful RFP for these contact centre QA services will save you time, money and help you identify the best company.
Radian is an award-winning organisation, employing over 1000 staff, providing nearly 21,000 affordable homes across the south and providing care and support to over 450 people across the South East, through Radian Support.
We examine Quality Monitoring for contact centres on many levels, right the way through to driving a Return on your Quality Investment.
With no previous quality assurance programme or training in place, ICB were keen to develop a standardised approach to measure the quality of service that they provide. They identified that they needed a Quality Assurance Performance Management Programme.
Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.
As well as improving the customer experience, our work with USwitch also had an impact on sales performance; demonstrated by an increase in sales of 12% year-on-year across two outsourced call centres.
