With no previous quality assurance programme or training in place, ICB were keen to develop a standardised approach to measure the quality of service that they provide. They identified that they needed a Quality Assurance Performance Management Programme.
Quality Effectiveness Audit
One of the main areas we are asked about by clients and potential clients alike is: “What is the ideal scorecard?”. We take a look.
Leaders are challenging their organisations to re-think their quality models and making Strategic Quality a key part of their growth plans.