9 proven steps to improve customer experience in the call center. Every conversation is an opportunity to make a real connection.
The Agent’s tone of voice is key for any contact center to achieve excellence in customer experience. Core elements in call center CX.
This Contact Center Quality White Paper will examine Why Call Center Quality Monitoring is important to Customer Experience, Sales, Business Process Improvements, and so much more.
In the final instalment of our series on the art of conversation, Helen Beaumont Manahan discusses why coaching the contact centre is not a competition.
How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
Too many companies focus on the complexities and best practice of technology, not the complexities and best practice of conversation.
One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages.
Leaders are challenging their organisations to re-think their quality models and making Strategic Quality a key part of their growth plans.
As the QA sphere of influence grows, the need to capitalise on this key resource becomes imperative within your business.
Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.