ANALYTICS DRIVEN QUALITY AND BUSINESS INTELLIGENCE FOR CONTACT CENTERS.

Call Center Quality Assurance

HOW CAN BPA HELP YOUR CUSTOMER EXPERIENCE?

Whether looking to increase revenues, grow customer loyalty or identify performance opportunities through your contact center, you can utilize BPA Quality's flexible and innovative Managed Call Center Quality Assurance solutions and expertise to analyze customer interactions (voice, chat, email, social) to reach and exceed goals and metrics.

Expert Call Center Quality

EXPERT CALL CENTER QUALITY

BPA are contact center quality experts with years of global experience in the field of quality assurance & customer satisfaction.

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Speech Analytic Driven Quality

SPEECH DRIVEN QUALITY PLUS

Harnesses the power of Speech Analytics to take your traditional QA program to the next level.

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Customer Engagement Health Check

CUSTOMER ENGAGEMENT HEALTHCHECK

Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.

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multi-lingual quality monitoring call center

A GLOBAL VIEW OF CUSTOMER ENGAGEMENT

BPA Advanced Quality Managed services are offered globally in over 45 languages worldwide.

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HUMAN ELEMENT TRAINING IN CALL CENTERS

HUMAN ELEMENT TRAINING IN CALL CENTERS

Unique, impactful contact center training programs for the whole team, from agents to leaders.

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Call Center Consultancy

CONSULTANCY & PROFESSIONAL SERVICES

BPA Quality is a global provider of Expert Managed Quality Services.

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Call Center Quality Research

CALL CENTER BASED RESEARCH

A scientific approach to the measurement and development of quality call center performance.

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BPA Quality Assurance Portal for Contact Centers

QUALITY PORTAL FOR CONTACT CENTER ANALYTICS

Leading edge technology to support the delivery of all aspects of your Contact Center Quality Assurance program.

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AWARDS AND SPONSORSHIPS

Waste Management Logo
Vonage Logo
Volvo
Verizon Logo
Time Warner Cable logo
South African Airways logo
SiriusXM logo
PG&E logo
Rogers Logo
OUC Logo
Nissan Logo
Mediacom Logo
Kennametal Logo
Dominion Logo
British Airways Logo
Blue Cross Blue Shield Logo
Adreima Logo
AAA logo
1800 Dentist Logo

Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my QM process