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CONTACT CENTER QUALITY MONITORING BY THE QUALITY EXPERTS.

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ARE YOU LOOKING TO DRAMATICALLY IMPROVE YOUR CALL CENTER QUALITY ASSURANCE, CUSTOMER EXPERIENCE, SALES AND AGENT ENGAGEMENT?

Whether looking to increase revenues, grow customer loyalty, or identify performance opportunities through your contact center, you can utilize our flexible and innovative omnichannel call center quality assurance solutions. Our QA experts analyze customer interactions (voice, chat, email, social) to assist you in exceeding goals and KPI metrics. Our analytics-driven quality assurance uncovers business intelligence that is important to your customers and the overall call center's success.

Expert Call Center Quality Assurance, outsourced call center QA, Contact Center Quality Monitoring

EXPERT CALL CENTER QUALITY

BPA are contact center quality monitoring experts with years of global experience in the field of quality assurance & customer satisfaction best practices.

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Speech Analytic Driven Quality, Call Center Speech Analytics, Contact Center Speech Analytics

SPEECH DRIVEN QUALITY PLUS

Harnesses the power of Speech Analytics to take your traditional QA program to the next level.

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Customer Engagement Health Check, Speech Analytics Call Center Quality

CUSTOMER ENGAGEMENT HEALTHCHECK

Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.

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multi-lingual quality monitoring call center, call centre quality assurance, contact center quality monitoring, contact centre QA

A GLOBAL VIEW OF CUSTOMER ENGAGEMENT

Omni-Channel Quality Monitoring services are offered globally in over 45 languages worldwide.

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Human Element Training in Call Centers, Agent Training, Supervisor Training Contact Center

COACHING & TRAINING FOR CALL CENTERS

Unique, impactful contact center training programs for the whole team, from agents to leaders.

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Call Center Consultancy, Contact Center QA Analysis

CONSULTANCY & PROFESSIONAL SERVICES

Expert Consultancy that offers evaluation, rebuild and/or development of Best-in-Class call center quality programs.

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Call Center Quality Research, Contact Center Quality Analysis

CALL CENTER BASED RESEARCH

A scientific approach to the measurement and development of effective quality call center performance using psychometrics.

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BPA Quality Assurance Portal for Contact Centers

QUALITY PORTAL FOR CONTACT CENTER ANALYTICS

Leading-edge software technology to support the delivery of all aspects of your Contact Center Quality Assurance program.

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VALUED CLIENTS

Waste Management Logo Quality Assurance Call Centers
Vonage Logo Quality Assurance Call Centers
Volvo
Verizon Logo
Time Warner Cable logo
South African Airways logo
SiriusXM logo
PG&E logo Quality Assurance Call Centers
Rogers Logo
OUC Logo Quality Assurance Call Centers
Nissan Logo
Mediacom Logo Quality Assurance Call Centers
Kennametal Logo
Dominion Logo
British Airways Logo
Blue Cross Blue Shield Logo
Adreima Logo
AAA logo
1800 Dentist Logo

AWARDS AND SPONSORSHIPS

Waste Management Logo Quality Assurance Call Centers
Vonage Logo Quality Assurance Call Centers
Volvo
Verizon Logo
Time Warner Cable logo
South African Airways logo
SiriusXM logo
PG&E logo Quality Assurance Call Centers
Rogers Logo
OUC Logo Quality Assurance Call Centers
Nissan Logo
Mediacom Logo Quality Assurance Call Centers
Kennametal Logo
Dominion Logo
British Airways Logo
Blue Cross Blue Shield Logo
Adreima Logo
AAA logo
1800 Dentist Logo

Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my Call Center QA process