CONTACT CENTER QUALITY ASSURANCE BY QUALITY EXPERTS.
Whether looking to increase revenues, grow customer loyalty or identify performance opportunities through your contact center, you can utilize BPA Quality's flexible and innovative Managed Call Center Quality Assurance solutions and expertise to analyze customer interactions (voice, chat, email, social) to exceed goals and metrics. Our analytics-driven quality uncovers business intelligence and metrics that truly matter to your call center success.
BPA are contact center quality experts with years of global experience in the field of quality assurance & customer satisfaction.
Harnesses the power of Speech Analytics to take your traditional QA program to the next level.
Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.
BPA Advanced Quality Managed services are offered globally in over 45 languages worldwide.
Unique, impactful contact center training programs for the whole team, from agents to leaders.
BPA Quality is a global provider of Expert Managed Quality Services.
A scientific approach to the measurement and development of quality call center performance.
Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.