QUALITY ASSURANCE FOR CONTACT CENTERS BY QUALITY EXPERTS.
Whether looking to increase revenues, grow customer loyalty or identify performance opportunities through your contact center, you can utilize our flexible and innovative Managed quality assurance for contact centers solutions. Our QA experts analyze customer interactions (voice, chat, email, social) to assist you in exceeding goals and KPI metrics. Our analytics-driven quality uncovers business intelligence that is important to your customers and overall call center success.
BPA are contact center quality experts with years of global experience in the field of quality assurance & customer satisfaction.
Harnesses the power of Speech Analytics to take your traditional QA program to the next level.
Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.
BPA Advanced Quality Managed services are offered globally in over 45 languages worldwide.
Unique, impactful contact center training programs for the whole team, from agents to leaders.
BPA Quality is a global provider of Expert Managed Quality Services.
Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.
