CONTACT CENTER QUALITY MONITORING BY THE QUALITY EXPERTS.
Whether looking to increase revenues, grow customer loyalty, or identify performance opportunities through your contact center, you can utilize our flexible and innovative omnichannel call center quality assurance solutions. Our QA experts analyze customer interactions (voice, chat, email, social) to assist you in exceeding goals and KPI metrics. Our analytics-driven quality assurance uncovers business intelligence that is important to your customers and the overall call center's success.
BPA are contact center quality monitoring experts with years of global experience in the field of quality assurance & customer satisfaction best practices.
Harnesses the power of Speech Analytics to take your traditional QA program to the next level.
Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.
Omni-Channel Quality Monitoring services are offered globally in over 45 languages worldwide.
Unique, impactful contact center training programs for the whole team, from agents to leaders.
Expert Consultancy that offers evaluation, rebuild and/or development of Best-in-Class call center quality programs.
A scientific approach to the measurement and development of effective quality call center performance using psychometrics.
Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.