So … how do you make sure that your agents are providing a fantastic customer experience every time they interact with customers? One word … QUALITY!
At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.
Psychometrics, an often-overlooked tool, can significantly boost the quality of interactions and feedback. In this article, we’ll delve into psychometrics and its benefits for contact center leaders.
Our expert team takes a look at how to keep your cool in the face of frustration within customer service and still provide a faultless service.
What is Customer Experience and How is it Different from Customer Service? How to improve the relationship between the contact center and the customer.
5 Proven Steps to Handle an Irate Customer
There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat, or phone call
Helpful insights on how to improve call center net promoter scores (NPS)