BPA use their experience to proactively gather insights and analyse data outside of the core compliance monitoring – always suggesting where we can make improvements – which is making a real difference.
Maintains Contact Center Compliance with regulatory and legal requirements
and so much more.
Third-Party Quality Monitoring
Above all, we are experts in Contact Center Quality Assurance. What you can expect from us: revenue growth, increase in customer retention, accuracy, efficiency, best-in-class insights and measurements that has the highest customer impact & ROI.
What to expect from BPA Quality’s Call Center Quality Assurance Services
Expert QA for all Customer Contact Channels (voice, email, chat, social media) by our US-based team of specialist quality experts.
Quality Assurance in 48+ Languages and delivered by native speakers with a full understanding of cultural expectations of customer service standards.
Call Center Compliance
Expertise in Legal, Regulatory & Compliance Requirements across multiple highly governed industries, for instance, Healthcare, Insurance, Utilities, and Finance.
Increase Margin, Value, and Loyalty with focused Sales QA, which identifies ‘sales through service’ opportunities.
Emotional Intelligence and the Human Element
Focused Feedback to engage and maximize contact center agent development. Ultimately, uncover agent retention opportunities, while improving Customer Experience Outcomes.
Continuous Evaluation from highly Calibrated QA Experts to support consistent service experiences for all customers, across all channels and call center metrics.
Are you ready to make all your customer experiences excellent? So are we.