BPA use their experience to proactively gather insights and analyse data outside of the core compliance monitoring – always suggesting where we can make improvements – which is making a real difference.
Quality & Compliance Manager, Uswitch
BPA Quality’s Call Center Quality Monitoring Client
Call Center Quality Monitoring
Call Center Quality Monitoring Outsource Experts
Our highly experienced quality analysts provide accurate, actionable, and coaching-ready feedback that significantly drives best-in-class results like:
- Improvements in Customer Experience and Satisfaction scores
- Increases in Sales and Customer Retention
- Maintains Contact Center Compliance with regulatory and legal requirements
and so much more.
Third-Party Quality Monitoring
Above all, we are experts in Contact Center Quality Assurance. What you can expect from us: revenue growth, increase in customer retention, accuracy, efficiency, best-in-class insights and measurements that has the highest customer impact & ROI.