Talent Acquisition at BPA Quality
At BPA Quality we are the Voice of the Customer.
BPA Quality provides contact centers with the insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, and data and behavior analytics.
With more than 30 years of experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA has the experience, knowledge, and ingenuity to help clients achieve the highest possible customer engagement and experience from customer-facing teams.
BPA Quality has a unique approach to the development of Call Center Quality Assurance (CCQA) for increased customer experiences and sales opportunities. The components of the organization provide support in:
- Remote Quality Monitoring and Analysis (RQMA)
- Business Intelligence
- Managed Speech Analytics
Our teams monitor customer interactions in 40+ languages and make millions of observations each year, incorporating expertise in psychometrics to ensure global customers receive best-in-class customer service.
Why we do it:
At BPA Quality we strive to put people at the heart of everything we do. We aim to create a culture of care in all our relationships, starting with our BPA Team and emanating through all our client partnerships.
We place objectivity, honesty, and ethical behavior at the heart of everything we do, and we embrace diversity to encourage new ways of thinking, fresh perspectives, and cutting-edge ideas.
BPA Quality Core Values
The Voices of the BPA Quality Team
As an equal opportunity employer, BPA International, Inc. (dba BPA Quality) prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, sex (including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status), disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status, political affiliation or any other classification or characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.