About BPA Quality
About BPA Quality – A focus on excellence and results based on science
What we do – call center CX & QA experts
BPA Quality takes a psychometric, evidence-based approach to accurately measure and predict the impact of behavior on customer perception and the results achieved.
We then use this information to innovate approaches to the development of your people and processes to ensure the quality of each and every engagement is outstanding.
We’ll help you change agent behavior and develop supporting processes that ensure that you and your team are the very best of the very best.
OUR HISTORY
CX quality is in our DNA
BPA Quality was founded by a group of contact center professionals who wanted to innovate approaches to developing and delivering outstanding customer experience.
For over 30 years
Our focus has included all aspects of the contact center business, working globally with market leaders in a range of industries.
Our breadth of experience in the field of CX quality development has enabled us to create a unique team of industry experts, backed up by evidence-based methodologies, and a unique approach to business, which has resulted in the delivery of exceptional outcomes for our clients.
CASE STUDIES
Don’t just take our word for it!
US National Healthcare Provider
Financial Services Legal
FINTECH COMPANY
Cable Company
Global Technology Company
Global Delivery Logistics Service
Digital Satellite Media Broadcaster
We undertook a Sales focused study with an emphasis on the effectiveness of quality form measurements in providing accurate and actionable feedback.
Utility Company
Housing Association
Funeral-related service provider in the United Kingdom
Our work with the Client helps ensure that sales are being made ethically and in line with not only the FPA guidelines but also with their own exacting standards.