Webinar: Using Quality Management to create a new, improved normal

Call Center Quality Management

Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centers, Quality Management, and Customers, and how we can utilize that for the better.

The webinar was held in conjunction with the UK Contact Centre Forum as part of our ongoing commitment to sharing best practices with the industry.

Are you ready to make all your customer experiences excellent? So are we.

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