Best Practices for Working from Home – Contact Centers
Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing.
Health & Wellbeing
Customer Service Empathy Training to effectively support vulnerable customers
Vulnerable Customer training is an area we’re passionate about as it has a real impact on the level of service contact centres can offer, as well as the wellbeing and career enhancement of those who work in the centres.
Webinar: Using Quality Management to create a new, improved normal
Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better.
Special Interest Group: Exploring Empathy
Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.
Tips for self-care
These quick tips help combat stress, increase positivity and improve our wellbeing with self-care, and can be done anywhere, any time.