At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.
Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing.
Vulnerable Customer training is an area we’re passionate about as it has a real impact on the level of service contact centres can offer, as well as the wellbeing and career enhancement of those who work in the centres.
Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better.
Our latest SIG included a brief introduction to the topic of Empathy as a coachable Emotional Intelligence competence, and a focus on delivering feedback to remote teams.
These quick tips help combat stress, increase positivity and improve our wellbeing with self-care, and can be done anywhere, any time.