Training, coaching
and development
People development that is sustainable and provides a ROI.
This unique evidence-based approach to people development ensures that activity is directly related to the achievement of business results.
Based on behaviours that correlate to delivering successful CX outcomes in your business across all channels.
Ensures that training and development content is objective, reliable, practical and drives sustained improved performance.
Provides support that is focussed on results giving you a fresh perspective on how to tackle particular business challenge or to drive continuous improvement.
Provides a 360 degree approach to understanding drivers of customer perception, measurement of CX performance and people development activity.
Address specific areas of opportunity identified through the analysis of customer contacts, regulatory requirements and CX best practice.
Ensures the output from training focuses on tangible actions that can be successfully implemented back in the workplace and accurate contact center success.
Some of our training modules
Increase in CSAT after training.
GLOBAL electronics company
Reduction in unnecessary customer call backs
GLOBAL delivery logistics service
The quality assurance call monitoring score increased by 11.85%
financial services company
“The training was an eye-opener. We realized we have a long way to go. Thank you for teaching us so much and showing us what excellent coaching looks like.”
OUC