At its core, the Energizer Training & Development program focuses on four critical aspects: identifying customer needs, active listening, expressing empathy, and developing customer relationships.
Training & Coaching
Our expert team takes a look at how to keep your cool in the face of frustration within customer service and still provide a faultless service.
5 Proven Steps to Handle an Irate Customer
There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat, or phone call
20 Call Center QA Needs for a successful Quality Program
How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
BPA Quality’s EMEA Quality Solutions and CX Manager Helen Beaumont-Manahan appeared on the Rutz Consulting podcast to discuss the four pillars of an effective quality framework in a multilingual contact centre.
This white paper will explore coaching as an integral part of a successful quality program. We will discuss the pitfalls and key performance measures required to make any coaching venture successful.