Energizer Training

Helps your QA activity maximize its impact, reduce costs and enhance the CX results being achieved

Develop complex skills

Equips your contact center teams to be able to effectively use complex skills such as EQ, empathy and dealing with vulnerable customers that can only be developed by ongoing experience and feedback.

Energize the use of skills

Digital learning sessions are delivered on a regular basis, directly linked to the development of skills as measured by Customer contact outcomes.

Reduce attrition

Energizer training programs demonstrate that the organization values its employees, leading to higher engagement and job satisfaction.

Highly effective coaching solutions

Regular Energizer support to coaches radically improves their ability to deliver effective feedback to Agents.

Successful CX outcomes

Based on behaviors that correlate to delivering successful CX outcomes in your business across all channels.

Tangible actions delivering results

Our team of speech analytics experts ensure that you capitalize on your technology investments by maximizing capability.

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Customer cases that were marked as being dealt with appropriately and sensitively in consideration of their circumstances rose from 13% to 93% following the training

GLOBAL PREMIUM AUTOMOTIVE BRAND

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Improvement in CSAT scores following training

GLOBAL TECH COMPANY

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Increase in conversion rates

Large Health Insurance Provider

Why use BPA Quality’s Energizer Training solutions?

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Training for your customer contact teams

Unique training solutions that give Contact Center agents the skills, knowledge and emotional intelligence to innovate Customer engagement and experience. Ongoing support ensures continuous practical application of skills and helps deliver ROI.

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Address speciﬁc areas of opportunity

Address speciﬁc areas of opportunity identiﬁed through the analysis of customer contacts. It’s the means by which behaviors are altered and skills are developed that will provide a tangible return on investment.

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Tangible actions

We ensure the output from our training focuses on tangible actions that can be successfully implemented back in the workplace and accelerate contact center success.

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Coaching for success

We can provide coaching around your quality assurance framework and the customer experience. This will give you a fresh perspective on how to tackle a particular business challenge or to drive continuous improvement.

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Action-centered learning

We recognize that action planning is an important process in its own right for any high-performing team. Action-centered learning is integral to all our training interventions.

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Emotional Intelligence

Once considered a "nice to have' soft skill, EI is now recognized as a core skill in the workplace. Our expert trainers understand this fundamental shift in the future of work and how the interplay of psychology and behavioral science is vital to ongoing success.

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Tailored Training

Our experienced trainers work with you to understand your contact center needs and personalize the training to meet your unique business requirements.

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Training Needs Analysis

Our expert trainers will partner with you to address the specific knowledge and behavior requirements of your contact center. Our comprehensive TNA identifies and assesses needs against the current skill levels of the team to highlight gaps and devise effective solutions.