Energizer Training – Results Driven Call Center Training for Agents & Managers

Unique training solutions that give Contact Center agents the skills, knowledge and emotional intelligence to innovate Customer engagement and experience. Ongoing support ensures continuous practical application of skills and helps deliver ROI.

Address specific areas of opportunity identified through the analysis of customer contacts. It’s the means by which behaviors are altered and skills are developed that will provide a tangible return on investment.

We ensure the output from our training focuses on tangible actions that can be successfully implemented back in the workplace and accelerate contact center success.

We recognize that action planning is an important process in its own right for any high-performing team. Action-centered learning is integral to all our training interventions.

Once considered a "nice to have' soft skill, EI is now recognized as a core skill in the workplace. Our expert trainers understand this fundamental shift in the future of work and how the interplay of psychology and behavioral science is vital to ongoing success.

Our experienced trainers work with you to understand your contact center needs and personalize the training to meet your unique business requirements.