Our QA scores and CSAT/NPS scores are not aligned
We will help you clearly define what it is you are hoping to achieve when looking at your data from your QA activity and your customer satisfaction activity.
We know that QA and CX aren’t always going to align across a customer journey, and we work to ensure that any deviation in scoring is expected and understood by all stakeholders.
Working with our experienced experts you’ll be able to maximize both your QA and customer satisfaction processes and outputs to achieve your goals. Contact us to find out how we can help.