How do we get more out of our QA?
How to get more out of call center QA metrics? QA function should support the operational delivery of efficient Customer Experience outcomes.
How to get more out of call center QA metrics? QA function should support the operational delivery of efficient Customer Experience outcomes.
In the final instalment of our series on the art of conversation, Helen Beaumont Manahan discusses why coaching the contact centre is not a competition.
Too many companies focus on the complexities and best practice of technology, not the complexities and best practice of conversation.
One of the services we offer under managed quality services is large-scale quality monitoring in multiple languages.
Leaders are challenging their organisations to re-think their quality models and making Strategic Quality a key part of their growth plans.
As the QA sphere of influence grows, the need to capitalise on this key resource becomes imperative within your business.
Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.