20 Call Center QA Needs for a successful Quality Program
Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing.
We’re passionate advocates of the power of good training programmes, and we know it’s one of the most important investments a company can make. One of the interesting things about the pandemic is the way it has changed the training landscape. What was once a nice-to-have is becoming ever more commonplace.
We are delighted to announce that we’ve extended the reach of our excellent training programmes by partnering with the CMMA and delivering some of our course titles through their comprehensive open schedule of courses.
The Contact Centre Expo is one of the highlights of our industry’s calendar. We review the key talking points from this year’s event.