BPA use their experience to proactively gather insights and analyse data outside of the core compliance monitoring – always suggesting where we can make improvements – which is making a real difference.
Quality & Compliance Manager, Uswitch
Call Center Quality Monitoring
Call Center Quality Monitoring is the epicenter of our services.
Our highly experienced quality analysts provide accurate, actionable, and coaching-ready feedback that drives best-in-class results like:
- Improvements in Customer Experience and Satisfaction outcomes
- Increase in Sales and Customer Retention
- Maintains compliance with regulatory and legal requirements
and so much more.
Together, we will set up secure access to your customer interactions (calls, chats, emails, social media), and then your dedicated BPA Quality team of QA experts will begin evaluating and uncovering insights that make significant improvements to your overall business success.
Third-party Quality Monitoring
Since we are experts in Contact Center Quality Monitoring, our teams are more efficient, intune to best-in-class customer engagements, and trained in analytical quality monitoring & call center metrics.