What is Customer Experience and How is it Different from Customer Service?
We get asked a lot about what is the difference between CUSTOMER EXPERIENCE vs CUSTOMER SERVICE.
According to the Harvard Business Review, Customer Experience is the sum of all interactions a customer has with a company. While one can define Customer Service as any assistance given to customers about a company’s product or service.
BPA Quality helps you focus on the human (and bot) interactions between customers and your company. Our analytics team discovers ways to provide the best in class service & experience to your customers every time.
Learn more about how we help other companies reach their Customer Experience vs Customer Service Goals & ROIs.