Call Center CSAT FAQ

How to handle an irate customer in a call center?

5 Proven Steps to Handle an Irate Customer
There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat, or phone call

Our QA scores and CSAT/NPS scores are not aligned

How to align Call Center Scores like CSAT, NPS, and QA for the best customer experiences

Our scorecards are not regularly reviewed and don’t drive the results we want to see