call center qa jobs

Contact Center Effective Coaching FAQ

How to handle an irate customer in a call center?

How to handle an irate customer in a call center?

5 Proven Steps to Handle an Irate Customer
There’s no way of telling what type of customer you are going to be dealing with on the next email, web chat, or phone call

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effective contact center coaching

Our QA outcomes don’t support effective coaching

Delivering Effective contact center coaching FAQ. Well-trained & coached agents are vital in the representation of a company and its brand.

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