BPA – global experts in customer engagement – Consultancy & Professional Call Center Services
It has never been more important to understand the quality of service being delivered to your customers and to develop robust systems to maximize the opportunities presented by every customer interaction.
BPA Quality is a global provider of Expert Managed Quality Services including quality design, program outsourcing, and staff augmentation for over 30 years.
Helping you stay on the leading edge
Whether you need advice or guidance in setting up your quality assurance organization, maximizing the effectiveness of your current activity, or you want to investigate how you best measure performance objectively to drive customer engagement, our team of QA expert business partners can help.
We support you in developing your QA vision and strategy, improving performance, and focusing on achieving specific business outcomes.
Our consultants provide in-depth industry and technical knowledge in the areas of quality management, form design, process excellence, customer insight, maximizing the human element in interactions, coaching, and feedback, and helping you maximize contact center ROI.
- Allows you to base your strategy on the best practices in the contact center industry.
- The BPA team becomes part of your team adding knowledge and expertise where required for call center optimization.
- We provide an independent view of any situation allowing you to think outside the box for innovative quality assurance initiatives.
- Consultants tend to tell you what you should be doing, BPA helps you do it.