In the past decade, Customer Service in the Utility Industry has undergone a difficult transition. Don’t face these challenges alone, let BPA Quality help you transform your entire Customer Experience to be Best in Class.
The time is now to teach your agents that customers are a priority and not the problem. Arm them with the skills they need to succeed in delivering top-notch service.
Help develop service strategies to sell to your customers and retain them as well. If you don’t another company will!
Core metrics for any solid contact center, help your agents understand what it means to solve the issues and make the customers happy at the same time.
Stay in compliance without sacrificing the service. Help your agents balance both needs for the best overall experience.
Training designed specifically for utility contact center agents and supervisors, based on the feedback from best practice contact center agents and supervisors in the utility industry.
Make sure you don’t just compare yourself. Learn where you stand in the industry and against other best in class companies worldwide.
To find out more about our expertise in this industry, you may find the following documents useful:
Download: Agent Performance Best Practices
Download: Customer Effort Measurement in the utility industry
Download: Dealing with grudge customers
Ready to enhance your customer experience, drive improvement and deliver results? Then ask us how we can help.