BPA is a global provider of Expert Managed Quality Assurance Services including:
quality design, program outsourcing, and staff augmentation.
Whether you need advice or guidance in setting up your quality assurance organization, maximizing the effectiveness from your current activity, or you want to investigate how you best measure performance objectively to drive customer engagement, our team of QA expert business partners can help.
Our consultants provide in-depth industry and technical knowledge in the areas of quality management, form design, process excellence, customer insight, maximizing the human element in interactions, coaching, and feedback, and helping you maximize contact center ROI.
EXPERT CALL CENTER QUALITY
BPA are contact center quality experts with years of global experience in the field of quality assurance & customer satisfaction.
SPEECH DRIVEN QUALITY PLUS
Harnesses the power of Speech Analytics to take your traditional QA program to the next level.
CUSTOMER ENGAGEMENT HEALTHCHECK
Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.
A GLOBAL VIEW OF CUSTOMER ENGAGEMENT
BPA Advanced Quality Managed services are offered globally in over 45 languages worldwide.
HUMAN ELEMENT TRAINING IN CALL CENTERS
Unique, impactful contact center training programs for the whole team, from agents to leaders.
CONSULTANCY & PROFESSIONAL SERVICES
BPA Quality is a global provider of Expert Managed Quality Services.
CALL CENTER BASED RESEARCH
A scientific approach to the measurement and development of quality call center performance.
QUALITY PORTAL FOR CONTACT CENTER ANALYTICS
Leading edge technology to support the delivery of all aspects of your Contact Center Quality Assurance program.
Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.