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Call Center Quality services, managed quality assurance services, call center solutions

Services

MANAGED QUALITY ASSURANCE SERVICES

BPA is a global provider of Expert Managed Quality Assurance Services

 

call center quality monitoring, Managed quality assurance servicesWhether you need advice or guidance in setting up your quality assurance organization, maximizing the effectiveness from your current activity, or you want to investigate how you best measure performance objectively to drive customer engagement, our team of QA expert business partners can help.

 

 

We support you in developing your call center QA vision and strategy, improving performance, and focusing on achieving specific business outcomes. Our services include: Call Center Quality Monitoring with Independent Analysis, Speech Analytics-Driven Quality, Agent & Leader Training, Consultancy, Call Center Benchmarks, Root cause analysis, Omnichannel quality monitoring, Compliance & Risk Management, and a call center outsourcing services, quality assurance, bpo, call center qasecure Quality Assurance Reporting Portal.

Our consultants provide in-depth industry and technical knowledge in the areas of quality management, form design, process excellence, customer insight, maximizing the human element in interactions, coaching, and feedback, and helping you maximize contact center ROI.

 

Expert Call Center Quality Assurance, outsourced call center QA

EXPERT CALL CENTER QUALITY

BPA are contact center quality monitoring experts with years of global experience in the field of quality assurance & customer satisfaction best practices.

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Speech Analytic Driven Quality

SPEECH DRIVEN QUALITY PLUS

Harnesses the power of Speech Analytics to take your traditional QA program to the next level.

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Customer Engagement Health Check

CUSTOMER ENGAGEMENT HEALTHCHECK

Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.

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multi-lingual quality monitoring call center, call centre quality

A GLOBAL VIEW OF CUSTOMER ENGAGEMENT

Omni-Channel Quality Monitoring services are offered globally in over 45 languages worldwide.

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Human Element Training in Call Centers

COACHING & TRAINING FOR CALL CENTERS

Unique, impactful contact center training programs for the whole team, from agents to leaders.

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Call Center Consultancy

CONSULTANCY & PROFESSIONAL SERVICES

Expert Consultancy that offers evaluation, rebuild and/or development of Best-in-Class call center quality programs.

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Call Center Quality Research

CALL CENTER BASED RESEARCH

A scientific approach to the measurement and development of effective quality call center performance using psychometrics.

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BPA Quality Assurance Portal for Contact Centers

QUALITY PORTAL FOR CONTACT CENTER ANALYTICS

Leading edge technology to support the delivery of all aspects of your Contact Center Quality Assurance program.

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Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my QM process

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4 Reasons for Contact Center Quality

Call center quality monitoring

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