Managed quality assurance services

Services

MANAGED QUALITY ASSURANCE SERVICES

BPA is a global provider of Expert Managed Quality Assurance Services including:
quality design, program outsourcing, and staff augmentation.

Whether you need advice or guidance in setting up your quality assurance organization, maximizing the effectiveness from your current activity, or you want to investigate how you best measure performance objectively to drive customer engagement, our team of QA expert business partners can help.

 

 

We support you in developing your QA vision and strategy, improving performance, and focusing on achieving specific business outcomes. Our services include: Call Center Quality Monitoring with Independent Analysis, Speech Analytics Driven Quality, Agent & Leader Training, Consultancy and a secure Quality Assurance Reporting Portal.

Our consultants provide in-depth industry and technical knowledge in the areas of quality management, form design, process excellence, customer insight, maximizing the human element in interactions, coaching and feedback, and helping you maximize contact center ROI.

Expert Call Center Quality

EXPERT CALL CENTER QUALITY

BPA are contact center quality experts with years of global experience in the field of quality assurance & customer satisfaction.

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Speech Analytic Driven Quality

SPEECH DRIVEN QUALITY PLUS

Harnesses the power of Speech Analytics to take your traditional QA program to the next level.

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Customer Engagement Health Check

CUSTOMER ENGAGEMENT HEALTHCHECK

Identify opportunities to optimize call center performance, reduce costs and improve Customer Engagement.

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multi-lingual quality monitoring call center

A GLOBAL VIEW OF CUSTOMER ENGAGEMENT

BPA Advanced Quality Managed services are offered globally in over 45 languages worldwide.

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HUMAN ELEMENT TRAINING IN CALL CENTERS

HUMAN ELEMENT TRAINING IN CALL CENTERS

Unique, impactful contact center training programs for the whole team, from agents to leaders.

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Call Center Consultancy

CONSULTANCY & PROFESSIONAL SERVICES

BPA Quality is a global provider of Expert Managed Quality Services.

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Call Center Quality Research

CALL CENTER BASED RESEARCH

A scientific approach to the measurement and development of quality call center performance.

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BPA Quality Assurance Portal for Contact Centers

QUALITY PORTAL FOR CONTACT CENTER ANALYTICS

Leading edge technology to support the delivery of all aspects of your Contact Center Quality Assurance program.

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Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my QM process