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voice of the customer podcast, call center customer experience

Resources

Voice of the Customer Podcast

Voice of the Customer Podcast brought to you by BPA Quality

Voice of the Customer Podcast

Voice of the Customer Podcast

Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today’s call center.

 

Voice of the Customer Podcast

Check out our Podcast video playlist on YouTube, where we interview real customers and get to the bottom of what is the Voice of the Customer.

voice of the customer podcast

Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my Call Center QA process