Careers

Talent Acquisition at BPA Quality

At BPA Quality we are the Voice of the Customer.

BPA Quality provides contact centers with the insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, and data and behavior analytics. 

With more than 30 years of experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA has the experience, knowledge, and ingenuity to help clients achieve the highest possible customer engagement and experience from customer-facing teams.  

BPA Quality has a unique approach to the development of Call Center Quality Assurance (CCQA) for increased customer experiences and sales opportunities. The components of the organization provide support in:  

• • • • Remote Quality Monitoring and Analysis (RQMA) 
      • Business Intelligence 
      • Managed Speech Analytics 
      • Training 

Our teams monitor customer interactions in 40+ languages and make millions of observations each year, incorporating expertise in psychometrics to ensure global customers receive best-in-class customer service.  

Why we do it: 

At BPA Quality we strive to put people at the heart of everything we do. We aim to create a culture of care in all our relationships, starting with our BPA Team and emanating through all our client partnerships. 

We place objectivity, honesty, and ethical behavior at the heart of everything we do, and we embrace diversity to encourage new ways of thinking, fresh perspectives, and cutting-edge ideas. 

Join the BPA Team and Become the Voice of the Customer

Current available call center quality careers:

The Voices of the BPA Quality Team