Careers at BPA Quality
Talent Acquisition
at BPA Quality
At BPA Quality we are the Voice of the Customer.
BPA Quality provides contact centers with the insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, and data and behavior analytics.
With more than 30 years of experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA has the experience, knowledge, and ingenuity to help clients achieve the highest possible customer engagement and experience from customer-facing teams.
A few excellent employee perks at BPA Quality
From the start, we have embraced an exceptionally high level of diversity.
Share mulicultural experiences with clients and coworkers globally.
Majority of our leadership team has been promoted from within.
Flexible schedule
Make a difference working from home.
Excellent PTO package, including paid sick leave.
LifeCare - employee discount program.
World-class call center quality training.
Dental, health and vision insurance options.
Our unique approach
BPA Quality has a unique approach to the development of Call Center Quality Assurance (CCQA) for increased customer experiences and sales opportunities. The components of the organization provide support in:
- Remote Quality Monitoring and Analysis (RQMA)
- Business Intelligence
- Managed Speech Analytics
- Training
Our teams of call center quality analysts monitor customer interactions in 40+ languages and make millions of observations each year, incorporating expertise in psychometrics to ensure global customers receive best-in-class customer service.
BPA Quality Core Values
Why we do it
We place objectivity, honesty, and ethical behavior at the heart of everything we do, and we embrace diversity to encourage new ways of thinking, fresh perspectives, and cutting-edge ideas.
