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careers at BPA Quality

Careers

CAREERS AT BPA Quality

careers at BPA Quality

We are highly successful in delivery of Quality Assurance Solutions and recognize that people are at the heart of our success.

We readily recognize the power of our people to drive BPA Quality forward. Everybody in our company contributes, in various ways, to the products and services we deliver. We value each individual’s contribution, encouraging everyone to reach their potential.

In turn, we have our own company values that our staff adhere to, helping us deliver the best to our clients. We are always looking for talented and qualified people who meet those values to join our winning team. If you have experience in Quality, Contact Centers, Sales, IT or International Relations, please feel free to send us your resume today.

In New York, please e-mail your resume to employment@bpaquality.com or call (516) 295-3620.

In Florida, please e-mail your resume to FLJobs@bpaquality.com or call (407) 335-4982.

Current Available Careers at BPA Quality:

careers at BPA Quality
careers at BPA Quality

Job role: Speech Analytics Specialist
Department: Speech Analytics
Location: NY Research Center, or can work remotely
Role reports to: Manager, Speech Analytics

Job Purpose

The Speech Analytics Specialist provides support to the Speech Analytics team by offering insights through speech analytics. In this role you will be responsible for making recommendations for process improvements based on the analysis and findings through the speech analytics tool. You also will be responsible for the creation and maintenance of queries.

Key Responsibilities

  • Develop, maintain and generate various types of reporting.
  • Investigate opportunities for improvement through Speech Analytics.
  • Run ad hoc searches and reports through Speech Analytics tool.
  • Conduct account research and call listening to support Speech Analytics projects.
  • Ensure all project analysis is completed in a timely manner and in accordance with the project requirements.
  • Provide call metadata from Speech Analytics tool for deep dive analysis.
  • Observe and report any Speech Analytics tool or call recording system metadata discrepancies as well as any other system specific issues.
  • Comply with all BPA Quality and client policies and procedures.
  • Maintain the highest standards of client information confidentiality.
  • Query building and maintenance – to ensure queries maintain a 90% and above confidence rating.

Skills & Experience

  • Must have Nexidia query building certification and experience.
  • Requires advanced proficiency in Microsoft Office (Word, Excel, Power Point etc.).
  • Requires advanced proficiency in Nexidia 11.
  • Must be able to work a flexible schedule when necessary per project needs.
  • Able to operate in a challenging organizational environment with a requirement to balance differing priorities and demands.
  • Must be an effective written and oral communicator.
  • Knowledge of the telecommunications industry is a plus.
  • Knowledge and experience with other speech analytics tools is a plus.

Interested and qualified candidates should email a resume to employment@BPAQuality.com.

careers at BPA Quality
Improve call center customer experience

Job role: Project Manager
Location: New York Research Center, Garden City, NY
Role reports to: Head of Business Insights

Job Purpose & Key Responsibilities:

The Project Manager will lead and manage relevant large scale, complex programs and projects that support the Client by providing comprehensive outputs that are compelling, evidence based and clearly outlined data.  They will deliver actionable recommendations that support the delivery of enhanced service quality, customer experience and have a measurable impact on the Client’s business.

Key Responsibilities:

 Plan the project

  • Define the scope of the project in collaboration with Client input and direction of BPA Director
  • Create a detailed project plan which identifies and sequences the activities needed to successfully complete the project
  • Determine the resources required to complete the project
  • Develop a schedule for project completion that effectively allocates the resources to the activities
  • Review the project plan and schedule with stakeholders and all other employees that will be affected by the project activities; revise the plan and schedule as required
  • Determine the objectives and KPIs upon which the project will be evaluated at its completion – agree measures of success
  • Determine, and review with Client, methodology approach to maximise project output
  • Determine, and review with Client, a communications plan and management routines to track and highlight progress

Staff the project

  • In consultation with Operations Manager, allocate/select employees with appropriate skills for the project activities
  • Manage project team members according to the established policies and practices of the organization
  • Ensure that all project personnel receive an appropriate orientation to the organization  and the project

Implement the project

  • Execute the project according to the project plan
  • Identify technology and scope of data required to identify and deliver results and recommendations
  • Identify and liaise with stakeholders within Client and set up working parameters
  • Set up files to ensure that all project information is appropriately documented and secured
  • Monitor the progress of the project and adjust as necessary to ensure the successful completion of the project
  • Establish a communications schedule to update stakeholders, including appropriate employees in the organisation, on the progress of the project
  • Proactively communicate any potential risk to the Client and agree on steps to adjust as necessary
  • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

Control the project

  • Ensure that technology is delivering data to both the Client and BPA accurately and in a timely manner
  • Liaise with Operations Managers, Psychometrician to ensure adequate resources are delivering data
  • Review data delivered to Client for accuracy and relevant project scope, make appropriate adjustments to correct if needed
  • Compare progress to project plan and act where necessary to correct or update plan, considering learning’s or updated direction
  • Implement change control process where new elements, requests, or changes to the original project scope are requested
  • Communicate plan status at agreed checkpoints

Finalize the project

  • Bring data from various sources together to form a complete view – aligned with methodology agreed at planning phase
  • Evaluate the outcomes of the project against goals established during the planning phase
  • Quantify the effect of learning on Client business
  • Report project outcomes, identify actionable insight, make recommendations for enhancement
  • Track performance to measure the success of recommendation adoption
  • Carry out post project review to highlight improvement opportunities
  • Make proposed enhancements to BPA / Client services based on findings to ensure continued success

Measures of Success

  •  Projects completed on time, according to the schedule determined at the project outset
  • Projects completed within budget prescribed at project outset
  • Overall project quality objectives met based on baseline goals, targets, or expectations set in project scoping phase
  • Internal team expressed satisfaction with the outcome (internal output audit)
  • The ‘Client’ of the project, as defined at the outset of the project, expressed satisfaction with the project outcomes and that success criteria had been achieved – process for gathering Client feedback used (possibly through Client CSAT survey)
  • The project outcome met all specified requirements
  • The project outcome and recommendations (insight, areas of focus etc.) was actively used for its intended purpose once completed (i.e. the feedback, insight and recommendations were acted on and not shelved)
  • The projects can be repeated and deliver a sustainable outcome

Skills & Experience

  •  3+ years’ experience in the management of multiple, complex projects from inception to successful implementation, including the development of project plans and the management of resources, budgets and timelines, through to evaluation of project outcome
  • Proficient knowledge of systems implementation and software development life cycles and methodologies
  • Proficient in business process flow diagramming
  • Demonstrable proven skills and experience in implementing efficiencies in established, high-profile international programmes
  • Solid experience as a Project Manager in a constantly changing environment
  • Proven experience of managing the full life-cycle of several projects
  • The ability to identify and implement required actions quickly to accomplish goals, eliminate roadblocks, and create focus
  • Proven ability to set expectations, manage to deadlines and hold individuals and teams accountable to critical milestones
  • Excellent communication / relationship building and stakeholder management skills
  • Ability to facilitate discussions between business, operations and technology teams
  • Have a keen eye for business and strategy as well as solid technical skills

Qualifications

  • Bachelor’s degree with 5+ years of relevant work experience
  • PMP/IPMA certified preferred
  • COPC, Prince2 and/or 6 Sigma (desirable)
  • Master’s in Business Administration, MBA (desirable)

Additional Requirements

  • Ability to travel globally (desirable)
  • Literacy in a wide range of project planning tools
Improve call center customer experience
careers at BPA Quality

Job role: Bilingual Customer Service Evaluator Fluent in Mandarin and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

  • Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
  • Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
  • On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
  • Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

  • Training completed to required level of competence
  • Achieve and maintain calibration targets set by the client
  • Achieve and maintain required levels of productivity
  • Adopt flexible approach and responds positively to change requests
  • Maintain a positive rapport with team members and line manager
  • Responsibility taken for own self development and improvement
  • Positive feedback received from line manager about performance and behavior
  • Risks and issues identified and escalated to your direct report at the earliest opportunity
  • Maintains required level of concentration and focuses efforts on business outputs
  • Maintains required level of attendance
  • Demonstrates identified Winning Behaviors

Skills & Experience

Essential

  • Fluent in Mandarin and English
  • Must have lived and worked in China for a minimum of 1 year
  • Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
  • Highly effective communication skills
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to work to tight targets and deadlines
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Experience of being measured against performance criteria with the ability to take feedback for improvement
  • Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
  • Adequate level of spoken and written English to comprehend Client training and procedures essential

Desirable

  • Customer service experience

Some College level education preferred

careers at BPA Quality
BPA bilingual QA

Job role: Bilingual Customer Service Evaluator Fluent in Korean and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

  • Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
  • Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
  • On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
  • Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Skills & Experience

Essential

  • Fluent in Korean and English
  • Must have lived and worked in Korea for a minimum of 1 year
  • Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
  • Highly effective communication skills
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to work to tight targets and deadlines
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Experience of being measured against performance criteria with the ability to take feedback for improvement
  • Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
  • Adequate level of spoken and written English to comprehend Client training and procedures essential

Desirable

  • Customer service experience
  • Some College level education preferred
BPA bilingual QA

Job role: Bilingual Customer Service Evaluator Fluent in Hebrew and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

  • Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
  • Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
  • On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
  • Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

  • Training completed to required level of competence
  • Achieve and maintain calibration targets set by the client
  • Achieve and maintain required levels of productivity
  • Adopt flexible approach and responds positively to change requests
  • Maintain a positive rapport with team members and line manager
  • Responsibility taken for own self development and improvement
  • Positive feedback received from line manager about performance and behavior
  • Risks and issues identified and escalated to your direct report at the earliest opportunity
  • Maintains required level of concentration and focuses efforts on business outputs
  • Maintains required level of attendance

Demonstrates identified Winning Behaviors

Skills & Experience

Essential

  • Fluent in Hebrew and English
  • Must have lived and worked in Isreal for a minimum of 1 year
  • Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
  • Highly effective communication skills
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to work to tight targets and deadlines
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Experience of being measured against performance criteria with the ability to take feedback for improvement
  • Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
  • Adequate level of spoken and written English to comprehend Client training and procedures essential

Desirable

  • Customer service experience
  • Some College level education preferred

Job role: Bilingual Customer Service Evaluator Fluent in Japanese and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

  • Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
  • Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
  • On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
  • Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

  • Training completed to required level of competence
  • Achieve and maintain calibration targets set by the client
  • Achieve and maintain required levels of productivity
  • Adopt flexible approach and responds positively to change requests
  • Maintain a positive rapport with team members and line manager
  • Responsibility taken for own self development and improvement
  • Positive feedback received from line manager about performance and behavior
  • Risks and issues identified and escalated to your direct report at the earliest opportunity
  • Maintains required level of concentration and focuses efforts on business outputs
  • Maintains required level of attendance
  • Demonstrates identified Winning Behaviors

 

Skills & Experience

Essential

  • Fluent in Japanese and English
  • Must have lived and worked in Japan for a minimum of 1 year
  • Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
  • Highly effective communication skills
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to work to tight targets and deadlines
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Experience of being measured against performance criteria with the ability to take feedback for improvement
  • Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
  • Adequate level of spoken and written English to comprehend Client training and procedures essential

Desirable

  • Customer service experience

Some College level education preferred

Job role: Bilingual Customer Service Evaluator Fluent in Spanish and English
Location: New York Research Center, Garden City, NY & Florida Research Center, Maitland, FL
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

  • Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
  • Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
  • On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
  • Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

  • Training completed to required level of competence
  • Achieve and maintain calibration targets set by the client
  • Achieve and maintain required levels of productivity
  • Adopt flexible approach and responds positively to change requests
  • Maintain a positive rapport with team members and line manager
  • Responsibility taken for own self development and improvement
  • Positive feedback received from line manager about performance and behavior
  • Risks and issues identified and escalated to your direct report at the earliest opportunity
  • Maintains required level of concentration and focuses efforts on business outputs
  • Maintains required level of attendance
  • Demonstrates identified Winning Behaviors

Skills & Experience

Essential

    • Fluent in Spanish and English
    • Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
    • Highly effective communication skills
    • Interest in technology and ability to understand and resolve technical issues
    • Ability to work to tight targets and deadlines
    • Flexible approach to change, with a positive attitude to fluctuating workload
    • Experience of being measured against performance criteria with the ability to take feedback for improvement
    • Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
    • Adequate level of spoken and written English to comprehend Client training and procedures essential

    Desirable

  • Customer service experience
  • Some College level education preferred

Job Role: Key Account Director
Location:  New York Research Center, Garden City, NY or Florida Research Center, Maitland, FL
Reports to:  VP, Client Services

Purpose

The Key Account Director is accountable for delivering a broad and deep relationship with our key Client, this is achieved through creating a long-term, rewarding relationship, which focuses on driving high performance excellence in service delivery, quality and richness of output, provides real value and ensures they experience ROI.

The role requires a strongly motivated person that can meet customer’s expectations and is able to take a hands-on approach to problem solving by using their initiative and available resources to deliver against the key account objectives and contractual requirements.

Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others helping to deliver an industry leading service experience.

Key Accountabilities

Relationship Led

  • Build and maintain strong, long-lasting client relationship with key client contacts, stakeholders and executive sponsors that fosters a partnership approach
  • Own and manage all account relationships through the lifecycle of the customer journey, dealing with escalations as appropriate
  • Develop and implement best practice Service Management procedures and processes to improve client experience
  • Serve as the first point of client contact for all account management matters and communicate effectively with the client to ensure complete satisfaction with BPA services at all times
  • Identify any roadblocks, risks, issues and concerns and flags to senior stakeholders
  • Ensure all activity is aligned with the contractual requirements of delivering highly effective stakeholder management to the BPA client, positioning BPA Quality as a strategic partner
  • Ability to operate at a high pace – recognize and support this level of pace (acknowledgement that process may not always be followed but ensures action that needs to be progressed to ensure achievement of the objective is taken)
  • Responsible for managing delivery of improvement initiatives aimed at showing the return on investment for the client

Results Driver 


  • Deliver against SOW and Service Level objectives and KPI’s
  • Ensure process and procedural adherence aligned with associated methodologies and accuracy requirements
  • Deliver against and recognize the importance of achieving deadlines throughout their area of responsibility
  • Drive the quality agenda in striving towards flawless execution
  • Highlight areas of observation from the data and operation outputs, looking for trends and new views
  • Expand the relationship and propose solutions that support the enhancement of Client business
objectives
  • Forecast and track account metrics providing detailed reporting aligned with business requirements (e.g. weekly /monthly/quarterly and annual reviews/
forecasts/ QIM output)

Innovator

  • Create compelling and innovative ideas to present to account stakeholders
  • Bring fresh insight to clients business that will help them deliver competitive advantage
  • Uncover trends and information that enhance our offering and add additional value to the 
clients’ business
  • Keep abreast of changes and trends in the marketplace and developments in the contact
center and quality industry
  • Develop individual and team expertise 
and maximize skills and knowledge retention

Technical Expert 


  • Acquire a thorough understanding of the client’s business, their key needs and requirements, and how the service we provide can add maximum value
  • Understand the complexity of client’s requirements and utilize experts from across BPA to enhance our offering
  • Develop and manage the client escalation process

Collaborator 


  • Accurately forecast project volumes, identifying risks to delivery and opportunities for maximizing staff utilization
  • Effectively collaborate with all areas of the business to maximize the value of the account
  • Pro-actively work with the insight team to identify growth opportunities within the account
  • Hold regular meetings, roundtables, forums with IQE team members to discuss client business performance 
and identify additional insight and evidence and ideas
  • Hold regular strategy meetings with Client to explore opportunities for relationship and service improvement

Other 


  • Create compelling and effective written key account plans, ensuring their execution, maintaining analysis and tracking against them
  • Hold team accountable to ensure all activity is completed within the required timeframes and to the required standard
  • Perform the research needed to plan and drive account growth
  • Organize and manage regular (frequency as per contract obligations) performance review 
meetings attended by BPA representatives and the client’s key stakeholders to ensure that contractual agreements are being met by both parties
  • Act as a role model, clearly displaying and promoting the BPA Quality Values
  • Act as a champion for all IQE activities developing a culture of performance achieving and people motivation and growth
  • Comply with all BPA policies and procedures and maintain the highest standards of client and information confidentiality and security
  • Identify barriers to success and resolve them quickly and efficiently
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
  • Contribute to the success of the business by carrying out any additional activities/duties identified as necessary for the role

Key Capabilities 


  • Applied knowledge of Account Management with experience of managing a B2B client portfolio at corporate/senior level within a blue- chip/professional services environment
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive level
  • Demonstrate commitment, self-accountability, resilience and effective prioritization
  • Relationship lead – strong collaborator with excellent team building skills
  • Disciplined time management and ability to work under pressure
  • Ability to interpret data and provide detailed analysis with insights and recommended actions
  • Strong communicator with excellent interpersonal, influencing, planning and problem solving skills
  • Vision to understand customer needs and translate them in to practical solutions
  • Initiative to look for opportunities and have the drive to follow activities through to completion
  • Financial acumen required to manage account budget, revenue and profit expectations
  • Results driven – focused on growing and developing the relationship
  • Ability to work effectively individually and as part of a team
  • Strong listening and questioning skills – outstanding communication and
interpersonal skills with the ability to drive change
  • Proven planning skills
  • Experience within the Contact Center/Customer Service Industry (desirable)

Measures of Success


  • Achieves business goals e.g. account growth, retention, client satisfaction, profitability, SLA delivery
  • Data output is valued and trusted by the Client and supports their internal objectives
  • Creates innovative ideas and insight that is utilized across the business
  • Positive feedback on performance received from all key stakeholders
  • Lack of service escalations
  • Risks, issues and barriers to success identified and resolved quickly and efficiently
  • Effective at selling major opportunities inside the account
  • Displays discipline in adhering to the process for growing strategic account
  • Negotiates effective agreements that build a long term relationship
  • Regular involvement with peer group to ensure best practice and consistency of approach
across the BPA organization

If this defines you and your goals, please forward your resume to employment@bpaquality.com

Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my QM process