We readily recognize the power of our people to drive BPA Quality forward. Everybody in our company contributes, in various ways, to the products and services we deliver. We value each individual’s contribution, encouraging everyone to reach their potential.

In turn, we have our own company values that our staff adhere to, helping us deliver the best to our clients. We are always looking for talented and qualified people who meet those values to join our winning team. If you have experience in Quality, Contact Centers, Sales, IT or International Relations, please feel free to send us your resume today.

In New York, please e-mail your resume to employment@bpaquality.com or call (516) 295-3620.

In Florida, please e-mail your resume to FLJobs@bpaquality.com.

Or apply via Indeed:

Bilingual Customer Service Evaluator ( Bahasa Indonesian + Malay + English)
Garden City, NY  |  Full-time

Korean + English Customer Service Quality Evaluator
Garden City, NY  |  Full-time

Japanese + English Customer Service Evaluator Bilingual
Garden City, NY  |  Full-time

Job role: Bilingual Customer Service Evaluator Fluent in Mandarin and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

• Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
• Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
• Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
• Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
• On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
• Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
• Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
• Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Job role: Bilingual Customer Service Evaluator Fluent in Korean and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

• Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
• Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
• Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
• Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
• On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
• Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
• Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
• Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Job role: Bilingual Customer Service Evaluator Fluent in Japanese and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

• Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
• Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
• Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
• Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
• On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
• Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
• Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
• Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

• Training completed to required level of competence
• Achieve and maintain calibration targets set by the client
• Achieve and maintain required levels of productivity
• Adopt flexible approach and responds positively to change requests
• Maintain a positive rapport with team members and line manager
• Responsibility taken for own self development and improvement
• Positive feedback received from line manager about performance and behavior
• Risks and issues identified and escalated to your direct report at the earliest opportunity
• Maintains required level of concentration and focuses efforts on business outputs
• Maintains required level of attendance
• Demonstrates identified Winning Behaviors

Job role: Bilingual Customer Service Evaluator Fluent in Spanish and English
Location: New York Research Center, Garden City, NY & Florida Research Center, Maitland, FL
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

• Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
• Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
• Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
• Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
• On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
• Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
• Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
• Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

• Training completed to required level of competence
• Achieve and maintain calibration targets set by the client
• Achieve and maintain required levels of productivity
• Adopt flexible approach and responds positively to change requests
• Maintain a positive rapport with team members and line manager
• Responsibility taken for own self development and improvement
• Positive feedback received from line manager about performance and behavior
• Risks and issues identified and escalated to your direct report at the earliest opportunity
• Maintains required level of concentration and focuses efforts on business outputs
• Maintains required level of attendance
• Demonstrates identified Winning Behaviors