Careers

CAREERS AT BPA Quality

We readily recognize the power of our people to drive BPA Quality forward. Everybody in our company contributes, in various ways, to the products and services we deliver. We value each individual’s contribution, encouraging everyone to reach their potential.

In turn, we have our own company values that our staff adhere to, helping us deliver the best to our clients. We are always looking for talented and qualified people who meet those values to join our winning team. If you have experience in Quality, Contact Centers, Sales, IT or International Relations, please feel free to send us your resume today.

In New York, please e-mail your resume to employment@bpaquality.com or call (516) 295-3620.

In Florida, please e-mail your resume to FLJobs@bpaquality.com.

Or apply via Indeed:

Customer Service Evaluator Bilingual ( Spanish +English)
Garden City, NY | Full-time

Bilingual Customer Service Evaluator ( Japanese + English
Garden City, NY | Full-time

Customer Service Evaluator
Maitland, FL | Full-time

Customer Service Evaluator
Garden City, NY | Full-time

Project Manager
Maitland, FL | Full-time

Client Servies Director
Garden City, NY | Full-time

Client Services Director
Maitland, FL | Full-time

Supervisor
Maitland, FL | Full-time

Business Analyst
Maitland, FL | Full-time

Trainer
Garden City, NY | Full-time

Supervisor
Garden City, NY | Full-time

Business Analyst
Garden City, NY | Full-time

Service Excellence Supervisor
Maitland, FL | Full-time

Career descriptions at BPA Quality:

Job role: Bilingual Customer Service Evaluator Fluent in Mandarin and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

Training completed to required level of competence
Achieve and maintain calibration targets set by the client
Achieve and maintain required levels of productivity
Adopt flexible approach and responds positively to change requests
Maintain a positive rapport with team members and line manager
Responsibility taken for own self development and improvement
Positive feedback received from line manager about performance and behavior
Risks and issues identified and escalated to your direct report at the earliest opportunity
Maintains required level of concentration and focuses efforts on business outputs
Maintains required level of attendance
Demonstrates identified Winning Behaviors

Skills & Experience

Essential

Fluent in Mandarin and English
Must have lived and worked in China for a minimum of 1 year
Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
Highly effective communication skills
Interest in technology and ability to understand and resolve technical issues
Ability to work to tight targets and deadlines
Flexible approach to change, with a positive attitude to fluctuating workload
Experience of being measured against performance criteria with the ability to take feedback for improvement
Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
Adequate level of spoken and written English to comprehend Client training and procedures essential

Desirable

Customer service experience

Some College level education preferred

Job role: Bilingual Customer Service Evaluator Fluent in Korean and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Skills & Experience

Essential

Fluent in Korean and English
Must have lived and worked in Korea for a minimum of 1 year
Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
Highly effective communication skills
Interest in technology and ability to understand and resolve technical issues
Ability to work to tight targets and deadlines
Flexible approach to change, with a positive attitude to fluctuating workload
Experience of being measured against performance criteria with the ability to take feedback for improvement
Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
Adequate level of spoken and written English to comprehend Client training and procedures essential

Desirable

Customer service experience
Some College level education preferred

Job role: Bilingual Customer Service Evaluator Fluent in Japanese and English
Location: New York Research Center, Garden City, NY
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

Training completed to required level of competence
Achieve and maintain calibration targets set by the client
Achieve and maintain required levels of productivity
Adopt flexible approach and responds positively to change requests
Maintain a positive rapport with team members and line manager
Responsibility taken for own self development and improvement
Positive feedback received from line manager about performance and behavior
Risks and issues identified and escalated to your direct report at the earliest opportunity
Maintains required level of concentration and focuses efforts on business outputs
Maintains required level of attendance
Demonstrates identified Winning Behaviors

Skills & Experience

Essential

Fluent in Japanese and English
Must have lived and worked in Japan for a minimum of 1 year
Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
Highly effective communication skills
Interest in technology and ability to understand and resolve technical issues
Ability to work to tight targets and deadlines
Flexible approach to change, with a positive attitude to fluctuating workload
Experience of being measured against performance criteria with the ability to take feedback for improvement
Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
Adequate level of spoken and written English to comprehend Client training and procedures essential

Desirable

Customer service experience

Some College level education preferred

Job role: Bilingual Customer Service Evaluator Fluent in Spanish and English
Location: New York Research Center, Garden City, NY & Florida Research Center, Maitland, FL
Role reports to: Production Team Manager

Job Purpose

On behalf of our Global Client, analyze Customer to Client Contact Center telephone calls and written communication and provide accurate and actionable feedback on their service delivery and quality, according to agreed project specifications.

Key Responsibilities

Analyze content of interaction between Customers and Client Contact Centers by evaluating the content of telephone calls and written communication in the required language
Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA’s custom software systems
Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality

Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Measures of Success

Training completed to required level of competence
Achieve and maintain calibration targets set by the client
Achieve and maintain required levels of productivity
Adopt flexible approach and responds positively to change requests
Maintain a positive rapport with team members and line manager
Responsibility taken for own self development and improvement
Positive feedback received from line manager about performance and behavior
Risks and issues identified and escalated to your direct report at the earliest opportunity
Maintains required level of concentration and focuses efforts on business outputs
Maintains required level of attendance
Demonstrates identified Winning Behaviors

Skills & Experience

Essential

- Fluent in Spanish and English
- Experience operating in a challenging organizational environment with a requirement to balance differing priorities and demands
- Highly effective communication skills
- Interest in technology and ability to understand and resolve technical issues
- Ability to work to tight targets and deadlines
- Flexible approach to change, with a positive attitude to fluctuating workload
- Experience of being measured against performance criteria with the ability to take feedback for improvement
- Knowledge of and ability to utilize efficiently Microsoft type products such as Word and Excel along with e-mail and internet related tools
- Adequate level of spoken and written English to comprehend Client training and procedures essential
Desirable

Customer service experience
Some College level education preferred

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