Quality Assurance software
Experience matters, and with over 30 years of expertise in the industry, we know what works.
Quality PLUS Contact Centre Quality Assurance Software takes your QA process from disjointed and time-consuming to streamlined, effective, and indispensable.
Quality PLUS empowers your Team Leaders and Agents with unprecedented control to elevate your contact centre performance & revolutionise the way you manage quality assurance.

Real-time
Get an accurate, real-time picture of quality service delivery and performance.

Customer experience management
End-to-end QA process solutions – form design, scoring, interaction evaluation, calibration, coaching and more – coupled with detailed reporting and actionable intelligence.
Customer insight
Drill down into the data to identify process improvement, training and development needs using customized contact center reports.
Scalable & customisable
Easy-to-use solutions that are highly scalable, flexible and customisable.
Feedback, coaching & calibration
Form design, evaluation tools, coaching suite, calibration tools.
Reduced technician visits
US CABLE COMPANY
A drop of approximately 14% in total calls that resulted in court time
FINANCIAL SERVICES LEGAL
Webchat quality scores improvement in 9 months