Quality Management is at the heart of any good contact centre – and no one knows more about this topic than BPA Quality. They really are the experts.
Ann-Marie Stagg, CCMA
Are you ready to take your call center quality to the next level?
So are we.
Our customers say we’re the best-kept secret in outsource call center QA, quality monitoring, so why not get in touch to see how we can deliver exceptional results throughout your organization?
Whether you need to speak to our experts about conducting a quality effectiveness audit or handle your quality assurance needs, or you’re interested in implementing mystery shopping programs or enhanced training and coaching, we’re here to help.
BPA Quality – NY Research Center
900 Stewart Avenue,
Suite 110, Garden City,
New York 11530
BPA Quality – Florida Research Center
601 South Lake Destiny Road,
Suite 100, Maitland,