Careers at BPA Quality
Talent Acquisition at BPA Quality
At BPA Quality we are the Voice of the Customer.
BPA Quality provides contact centers with the insights to engineer great customer experiences through our expertise in quality monitoring, CX, QA, and data and behavior analytics.
With more than 30 years of experience, located in the US and Europe, and with over 100 major clients (including many Fortune 500 names), BPA has the experience, knowledge, and ingenuity to help clients achieve the highest possible customer engagement and experience from customer-facing teams.
A few excellent employee perks at BPA Quality
From the start, we have embraced an exceptionally high level of diversity.
Share mulicultural experiences with clients and coworkers globally.
Majority of our leadership team has been promoted from within.
Flexible schedule
Make a difference working from home.
Excellent PTO package, including paid sick leave.
LifeCare - employee discount program.
World-class call center quality training.
Dental, health and vision insurance options.
Our unique approach
BPA Quality has a unique approach to the development of Call Center Quality Assurance (CCQA) for increased customer experiences and sales opportunities. The components of the organization provide support in:
- Remote Quality Monitoring and Analysis (RQMA)
- Business Intelligence
- Managed Speech Analytics
- Training
Our teams of call center quality analysts monitor customer interactions in 40+ languages and make millions of observations each year, incorporating expertise in psychometrics to ensure global customers receive best-in-class customer service.
BPA Quality Core Values
Why we do it
At BPA Quality we strive to put people at the heart of everything we do. We aim to create a culture of care in all our relationships, starting with our BPA Team and emanating through all our client partnerships.
We place objectivity, honesty, and ethical behavior at the heart of everything we do, and we embrace diversity to encourage new ways of thinking, fresh perspectives, and cutting-edge ideas.
Join the BPA Team and Become the Voice of the Customer
By clicking the “Apply Today” button you will transition to a website managed by our recruiting partner, ADP. ADP’s privacy notice will apply to the subsequent processing of your personal data so it is important you review ADP’s privacy statement to understand and agree to how your personal data will be processed. By continuing to the ADP site, you acknowledge and accept our recruiting partner’s privacy terms.
Why work with us?
We readily recognise the power of our people to drive BPA Quality forward. Everybody in the company contributes, in various ways, to the products and services we deliver. We value each individual’s contribution, encouraging everyone to reach their potential.
How to work with us?
We are always interested in connecting with talented and qualified individuals who have experience in Quality, Contact Centres, Sales, IT and analytics or those who might be fluent in one of the languages we evaluate in.
Please do get in touch via [email protected] with a copy of your CV or our application form. You can also call us on 01392 347358.
Celebrating diversity and ensuring equal opportunities
At BPA Quality, one of our core values is Embracing Diversity which we recognise to be fundamental to our success. As an Equal Opportunities Employer, we are committed to providing equal employment opportunities to all individuals. We ensure that no job applicant or employee faces less favourable treatment based on age, disability, gender identity, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Our commitment to diversity means nurturing an inclusive environment where every individual feels valued and respected. We uphold a zero-tolerance policy towards any form of harassment or discrimination, ensuring a safe and supportive workplace for everyone. By celebrating diversity, we empower our team to bring their unique perspectives and talents to the table, driving innovation and excellence.
We are a Mindful Employer!
We are delighted to announce that in April 2024 we signed the Charter for ‘Employers Positive for Mental Health’ Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. Providing employers with easier access to professional Workplace Mental Health training, information and support, the initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their employees. By signing the ‘Charter for Employer Positive About Mental Health’, BPA Quality have made a public statement of our desire to support the mental health of our employees across the organisation. By signing the charter we have made an ongoing commitment to:
- Provide non-judgemental and proactive support to employees experiencing mental ill health.
- Not make assumptions about a person with a mental health condition and their ability to work.
- Be positive and enabling towards all employees and job applicants with a mental health condition.
- Support line managers in managing mental health in the workplace.
- Ensure we are fair in the recruitment of new employees in accordance with the Equality Act (2010).
- Make it clear that people who have experienced mental ill health will not be discriminated against, and that disclosure of a mental health problem will enable both the employee and employer to assess and provide the right level of support or adjustment.
We are a Disability Confident Employer
We are proud to have achieved Level 2 Employer status in the Disability Confident scheme, demonstrating our ongoing commitment to building an inspirational, inclusive and diverse workplace where everyone is treated with dignity and respect.
Through education and changing attitudes, we want to ensure everyone can reach their full potential by minimising or removing barriers to success. Disability Confident is a government scheme designed to encourage employers to recruit and retain people with disabilities and health conditions.
If you have a disability or health condition and would like to apply under the Disability Confident scheme, please let us know. We’re happy to support you through the process.
We have signed the Menopause Workplace Pledge
We have signed the Menopause Workplace Pledge, demonstrating our commitment to maintaining a menopause-positive workplace. This pledge signifies our dedication to supporting employees through menopause by providing the necessary resources and fostering an inclusive environment.
Working for BPA Quality
