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BPA Quality Case Studies & Customer Stories

Improving Call Center Quality Programs for over 30 Years

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call center sales success case study by bpa quality

Improve Sales Success Rates

We undertook a Sales focused study with an emphasis on the effectiveness of quality form measurement...
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healthcare customer experience, healthcare insurance Customer Story BPA Quality case study

US National Healthcare Provider

The lack of a centralized, independent quality process across multiple Contact Center vendors was le...
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Financial Services Customer Stories BPA Quality

Financial Services Legal

Our client is one of the largest retail outlets for home electronics in the Southern part of the Uni...
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Fintech Customer Story BPA Quality

FINTECH COMPANY

Our Client is a FinTech company operating a a short-term peer-to-peer lending platform aiming to off...
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Cable Customer Story BPA Quality

Cable Company

Cable Home Technician Visit Reduction - Our client is one of the nation’s largest providers of at-ho...
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Technology Customer Story BPA Quality

Global Technology Company

Live chat is quickly making its way to becoming one of the preferred contact channel for consumer su...
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Financial Services Customer Stories BPA Quality

Financial Services Legal

Our client is one of the largest retail outlets for home electronics in the Southern part of the Uni...
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global delivery Customer Story BPA Quality case study

Proven Call Reduction Strategies Case Study

Our Client wanted to understand the driver for High volumes of “tracking Calls’ in to the Contact Ce...
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call center sales success case study by bpa quality

Improve Sales Success Rates

We undertook a Sales focused study with an emphasis on the effectiveness of quality form measurement...
Read More
healthcare customer experience, healthcare insurance Customer Story BPA Quality case study

US National Healthcare Provider

The lack of a centralized, independent quality process across multiple Contact Center vendors was le...
Read More
Financial Services Customer Stories BPA Quality

Financial Services Legal

Our client is one of the largest retail outlets for home electronics in the Southern part of the Uni...
Read More
Technology Customer Story BPA Quality

Global Technology Company

Live chat is quickly making its way to becoming one of the preferred contact channel for consumer su...
Read More
global delivery Customer Story BPA Quality case study

Proven Call Reduction Strategies Case Study

Our Client wanted to understand the driver for High volumes of “tracking Calls’ in to the Contact Ce...
Read More
healthcare customer experience, healthcare insurance Customer Story BPA Quality case study

US National Healthcare Provider

The lack of a centralized, independent quality process across multiple Contact Center vendors was le...
Read More
Cable Customer Story BPA Quality

Cable Company

Cable Home Technician Visit Reduction - Our client is one of the nation’s largest providers of at-ho...
Read More

Housing Association

Our Client is one of the largest housing providers in the south of England, managing 35,000 homes an...
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Funeral-related service provider in the United Kingdom

Our work with the Client helps ensure that sales are being made ethically and in line with not only ...
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UK-based online and telephone comparison and switching service

As well as improving the customer experience, our work with our Client also had an impact on sales ...
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Global Technology Company

With both call centers in region outsourced to third parties, our Client needed a partnership approa...
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utility Customer Story BPA Quality case study

Utility Company

The Client used BPA Quality Quality PLUS Calibration tool to further improve their quality managemen...
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Fintech Customer Story BPA Quality

FINTECH COMPANY

Our Client is a FinTech company operating a a short-term peer-to-peer lending platform aiming to off...
Read More

UK Fire and Rescue Organization

Read how a UK based Fire and Rescue organization approached BPA to devise a customized one-day work...
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BPA Quality
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