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BPA Quality Case Studies & Customer Success Stories

Improving Call Center Quality Programs for over 30 Years

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Application Management
Business Intelligence
Independent Quality Monitoring
QualityPLUS
Training
customer service chat, Actionable insights from chat

Actionable Insights from Chat for Better Support

Live chat is quickly making its way to becoming one of the preferred contact channel for consumer su...
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Fintech CX Customer Story BPA Quality

Call Center QA for Fintech | BPA Quality

Our Client is a FinTech company operating a a short-term peer-to-peer lending platform aiming to off...
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empathetic customer service QA and training case study for the funeral industry

Empathetic Customer Service Training Results for the Funeral Industry

Our work with the Client helps ensure that sales are being made ethically and in line with not only ...
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increase collection rates with BPA Quality Expert QA

Boosting Debt Collection Success with BPA Quality

With a limited quality assurance programme and training in place, our Client was keen to develop a s...
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call center sales success case study by bpa quality

Improve Sales Success Rates

We undertook a Sales focused study with an emphasis on the effectiveness of quality form measurement...
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healthcare customer experience, healthcare insurance Customer Story BPA Quality case study

US National Healthcare Provider

The lack of a centralized, independent quality process across multiple Contact Center vendors was le...
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regulated industry contact center solutions

Regulated Industry Contact Center Solutions | BPA Quality

Our client is one of the largest retail outlets for home electronics in the Southern part of the Uni...
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global delivery Customer Story BPA Quality case study

Proven Call Reduction Strategies Case Study

Our Client wanted to understand the driver for High volumes of “tracking Calls’ in to the Contact Ce...
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customer service chat, Actionable insights from chat

Actionable Insights from Chat for Better Support

Live chat is quickly making its way to becoming one of the preferred contact channel for consumer su...
Read More
call center sales success case study by bpa quality

Improve Sales Success Rates

We undertook a Sales focused study with an emphasis on the effectiveness of quality form measurement...
Read More
healthcare customer experience, healthcare insurance Customer Story BPA Quality case study

US National Healthcare Provider

The lack of a centralized, independent quality process across multiple Contact Center vendors was le...
Read More
regulated industry contact center solutions

Regulated Industry Contact Center Solutions | BPA Quality

Our client is one of the largest retail outlets for home electronics in the Southern part of the Uni...
Read More
global delivery Customer Story BPA Quality case study

Proven Call Reduction Strategies Case Study

Our Client wanted to understand the driver for High volumes of “tracking Calls’ in to the Contact Ce...
Read More
empathetic customer service QA and training case study for the funeral industry

Empathetic Customer Service Training Results for the Funeral Industry

Our work with the Client helps ensure that sales are being made ethically and in line with not only ...
Read More
increase collection rates with BPA Quality Expert QA

Boosting Debt Collection Success with BPA Quality

With a limited quality assurance programme and training in place, our Client was keen to develop a s...
Read More
healthcare customer experience, healthcare insurance Customer Story BPA Quality case study

US National Healthcare Provider

The lack of a centralized, independent quality process across multiple Contact Center vendors was le...
Read More
Cable Customer Story BPA Quality

Call Center Performance Improvement with Analytics

Facing high repeat call volumes and unnecessary technician dispatches, a leading cable provider part...
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Housing Association

Our Client is one of the largest housing providers in the south of England, managing 35,000 homes an...
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UK-based online and telephone comparison and switching service

As well as improving the customer experience, our work with our Client also had an impact on sales ...
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utility Customer Story BPA Quality case study

Utility Company

The Client used BPA Quality Quality PLUS Calibration tool to further improve their quality managemen...
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Fintech CX Customer Story BPA Quality

Call Center QA for Fintech | BPA Quality

Our Client is a FinTech company operating a a short-term peer-to-peer lending platform aiming to off...
Read More

UK Fire and Rescue Organization

Read how a UK based Fire and Rescue organization approached BPA to devise a customized one-day work...
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BPA Quality
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