How to support vulnerable customers
We look at how to provide faultless assistance to vulnerable customers under a variety of different circumstances within the contact centre environment.
Healthcare companies are targets for litigation due to regulations across their services to their customers. BPA Quality was asked to provide quality insights of high-risk areas such as HIPPA, Appeals & Documentation via the contact center.
To find out MORE ABOUT HOW BPA helps the healthcare industry call center quality performances and uncover factors that affect their customer experiences, contact us today to discuss your customized quality plan.
BPA has helped clients improve eBusiness in such areas as prescriptions and mail-order drugs. By using targeted evaluation strategies, we spotlight opportunities to increase member participation in key medication programs which can reduce their costs and better their health outcomes.
Steve Hide, BPA Quality Director for a Top Healthcare Company