call center training


    Call Center Training & Coaching

    BPA Human Factor Training for Call Center Agents & Leaders - Coaching for Successful Agents - Call Center QA Training - Customer Service Coaching - Customer Experience Workshops

    A different approach to Call Center Training

    • Call center training, quality assurance training, customer service coaching, agent training, manager training, Customer Service CoachingBPA Human Factor™ Training workshops (Call Center Training) address specific areas of opportunity identified through the analysis of customer contacts. It’s the means by which behaviors are altered and skills are developed that will provide a tangible return on investment.
    • In this unique approach supervisors and agents are involved in creating practical solutions and models of behavior for producing successful calls.
    • A key element in the supervisor, QA, and Customer Experience Training workshops is developing the skills necessary to objectively analyze behavior and effectively coach to change behavior for successful agents. The process used is similar to Agent training where participants create models of successful behavior for producing successful outcomes to coaching sessions.
    • BPA Human Factor Training addresses practical issues from an Agent’s Supervisors point of view of producing successful outcomes to contacts with Customers through Customer Service Coaching.

    …that produces results

    • Call Center Training is designed to be part of a continuous improvement process directly related to QA and the ongoing achievement of performance targets. You see your investment produce results.
    • It addresses the challenges of how to make contacts sound genuine and natural so that your Customers feel like they are valued. Your customers don’t feel processes and are more likely to buy or accept a solution from someone they trust and like.
    • It helps to ensure consistent delivery of great customer experiences that are built around your company culture.

    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process