Low-cost, powerful & impactful QA software
QA software from just $10 per user, per month
Since beginning our partnership with BPA in 2020, the collaboration has been consistently outstanding. Over the past five years, their system has been instrumental in helping us deliver our QA fundamentals with precision and impact.
As we now embark on the migration to a new platform, we’re excited to continue building on this strong foundation. BPA’s exceptional flexibility has enabled the system to evolve alongside our unique—and at times complex—framework.
No request has ever been too much; together, we’ve always found practical, effective solutions. Their ability to help us explore the art of the possible has been truly invaluable.
The support from our dedicated contact has been nothing short of brilliant—always available, responsive, and proactive. Technical issues have been swiftly prioritised and resolved, ensuring continuity and confidence in the system.
Throughout our journey, BPA has embraced innovation and growth, helping us foster a culture of continuous improvement that drives great customer outcomes.
We’re genuinely excited about the next chapter and look forward to continuing this fantastic partnership. Their collaboration and support have been exceptional, and we’re proud to work alongside them as we move forward.
Maximize ROI with EvalidateQA technology
Built to show you more, so you can do more
Why EvalidateQA stands out
Built by QA experts
Designed by industry leaders in Quality Assurance & Customer Experience, ensuring real-world effectiveness.
Practical & cost-effective
Unlike complex, high-cost AI tools, EvalidateQA delivers actionable insights at a lower cost with faster implementation.
Makes it easy
Empowers organizations to step into the world of QA technology & the enormous benefits it brings.
What this means for you
Strategic advantage, not just another AI tool
Elevate your CX & compliance efforts with a solution built for real contact center challenges.
Actionable insights, not overcomplicated tech
Ensures that you have a practical technology solution to driving quality & results rather than bells & whistles you may not use.
Comprehensive support
Ensure maximum return on your investment, empowering your contact center to leverage technology effectively & drive results.
Simple to use. Smart where it matters.
Supported for success.
Simple, smart software
Technology that’s simple to use and smart where it matters – not bloated or over-engineered.
Backed by industry experts
Our software is built by QA experts, for QA experts.
Focused on ROI
It’s not QA for QA’s sake. Every feature is built to drive measurable improvement, not just track activity.
EvalidateQA gives you the tools to make QA work
Customizable Reporting and Dashboards
Compare current and historical performance across all levels and departments of your organization to identify strengths and opportunities
Focus on key data points to achieve your organizational goals
Meet your Teams' needs by customizing your views
Bespoke Behavioral Measurements
Capture the root cause of behaviors to move away from a "check box mentality"
Create custom form sections, questions, options and scoring schemes to suit the unique requirements of each business unit.
Streamlined Calibration Processes
Understand team performance to quickly gauge where additional support is needed
Easily see outliers to focus calibration discussion on the elements that matter most
Automated and Hybrid Quality Assurance
Save time by instantly jumping to the critical moments of the interaction, as identified by the Automated QA process
Allow EvalidateQA to manage all the relevant data associated with the evaluation, including transcripts, audio files and additional metadata
Enterprise Coaching Management
Align coaching to historical performance across lines of business and departments to understand coaching effectiveness and agent growth
Maintain coaching and development continuity across your organization through detailed trend reporting
