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Call center QA solutions by experts in CX

WHAT WE DO

Strategic Call Center Quality Assurance Services That Improves Customer Experience & Performance

Enhance performance, compliance, and CX with expert-led QA solutions—from analytics and monitoring to training and strategy.

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Outsource Call Center Quality

SPEND SMARTER

Drive performance and protect your brand with expert call center quality monitoring—insights, compliance, and coaching that deliver results.

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Training and Coaching

NEXTGEN TRAINING & COACHING

Empower agents and leaders to boost performance, reduce burnout, and improve engagement—training tailored for real contact center impact.

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EvalidateQA Software

SIMPLIFY QUALITY. AMPLIFY PERFORMANCE.

EvalidateQA delivers effortless access to meaningful QA analytics—built by QA experts to streamline metrics, insights, and performance tracking.

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WHAT WE DO

QA Solutions Designed to Improve Every Customer Touchpoint

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Outsource Call Center Quality

SPEND SMARTER

Drive performance and protect your brand with expert call center quality monitoring—insights, compliance, and coaching that deliver results.

LEARN MORE
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Training and Coaching

NEXTGEN TRAINING & COACHING

Empower agents and leaders to boost performance, reduce burnout, and improve engagement—training tailored for real contact center impact.

LEARN MORE
CONTACT US TODAY
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​Karyn can’t wait to help you elevate your contact center’s customer experience and performance. Let’s chat today.

Karyn Dupree, Senior Director of Quality Solutions at BPA Quality

Karyn Dupree
Sr. Director of Quality Solutions

Karyn Dupree Linkedin link

Whether you need to speak to our experts about conducting a quality effectiveness audit or handling your quality assurance needs, or you’re interested in implementing mystery shopping programs or enhanced training and coaching, we’re here to help. Contact BPA Quality today.

Email us

[email protected]

Call us

866 646 8509

SPEAK TO AN EXPERT

Contact us today

EvalidateQA call center qa software
EvalidateQA call center qa software
BPA Quality
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