About

Our Mission

BPA Quality’s mission is to help call centers all over the world provide great multi-channel customer experiences consistently and effectively while achieving exceptional business successes.

Our Story

As a Call Center QA company, BPA Quality has been helping contact centers all over the world provide excellent customer experiences since 1988.

With offices from the United States to the UK and analysts speaking in more than 45 languages, we support our clients with every step of their quality journey in becoming a CX Center of Excellence:

Trusted & Experienced Call Center Quality Partner

From our decades of evaluating tens of millions of contact center agent-customer interactions, we understand the importance and effect of human behavior science & psychology has on overall business success. Our clients have access to our expertise and trust that they will benefit from our partnership.

Our Values

Our values are a core part of who we are as individuals and define BPA Quality as an organization. They shape the way we work with our customers and with each other.

We recognize that it is the power of our people that drives us forward. Every employee in the company contributes to the service we deliver. We value every individual’s contribution, encouraging everyone to reach their potential.

We are more than a Call Center QA Company

We leverage our knowledge, experience, and resources to achieve amazing results every time.

We always seek to construct creative solutions that consistently help drive results.

Getting to know our customers means we can make them happy all the time, every time.

We work together as one to ensure we’re more than the sum of our parts.

We display a can-do attitude, looking for positive solutions and striving for excellence.

We place objectivity, honesty, and ethical behavior at the heart of everything we do.

We embrace diversity to encourage new ways of thinking, fresh perspectives, and cutting-edge ideas.

FORTUNE 500 Clients Improving Customer Experiences with BPA Quality

Want to establish a Call Center of Customer Excellence? Talk to the Experts at BPA Quality.

    Which of our services are you interested in?

    We're more than just a business...

    Agent Coaching – Why and How to Make it Effective

    This white paper will explore coaching as an integral part of a successful quality program. We will discuss the pitfalls and key performance measures required to make any coaching venture successful.

    READ MORE

    Why Quality Monitoring is Important for your Call Center?

    This Contact Center Quality White Paper will examine Why Call Center Monitoring is important on many levels, starting from the basic reason to monitor your calls all the way to what drives a return on your Quality Investment.

    READ MORE

    Best Practices in the Utility Industry

    Over the last few years, we have conducted several iterations of independent research to identify the best performing Utility Companies and the drivers for their performance.

    READ MORE

    Best Practices for Working from Home – Contact Centers

    Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing.

    READ MORE

    Exit mobile version