Results Driven Call Center Training for Agents & Managers
Our Contact Center Training Programs Develop Agents’ and Managers’ ability to achieve outstanding results, reduce their emotional stress and significantly improve employee engagement.
Energizer Call Center Training Develops Complex Skills
Equips your contact center teams to be able to effectively use complex skills such as EQ, empathy and dealing with vulnerable customers that can only be developed by ongoing experience and feedback.
Energize the Use of Skills
Digital learning sessions are delivered on a regular basis, directly linked to the development of skills as measured by customer contact outcomes.
Reduce Attrition
Our call center training programs demonstrate that the organization values its employees, leading to higher engagement and job satisfaction.
Highly Effective Contact Center Coaching Solutions
Regular Energizer Training provides support to coaches that radically improves their ability to deliver effective feedback to Agents.
Successful CX Outcomes
Based on behaviors that correlate to delivering successful CX outcomes in your business across all channels.
Tangible Actions Delivering Results
Our team of speech analytics experts ensure that you capitalize on your technology investments by maximizing capability.
Some of our training modules
Customer cases that were marked as being dealt with appropriately and sensitively in consideration of their circumstances rose from 13% to 93% following the training
GLOBAL PREMIUM AUTOMOTIVE BRAND
Improvement in CSAT scores following training
GLOBAL TECH COMPANY
Increase in conversion rates
Large Health Insurance Provider
Why use BPA Quality’s Energizer Training solutions?
CASE STUDIES
Don’t just take our word for it!
US National Healthcare Provider
Financial Services Legal
FINTECH COMPANY
Cable Company
Global Technology Company
Global Delivery Logistics Service
Digital Satellite Media Broadcaster
We undertook a Sales focused study with an emphasis on the effectiveness of quality form measurements in providing accurate and actionable feedback.
Utility Company
Housing Association
Funeral-related service provider in the United Kingdom
Our work with the Client helps ensure that sales are being made ethically and in line with not only the FPA guidelines but also with their own exacting standards.
Helen can’t wait to help you elevate your contact center’s customer experience and performance. Let’s chat today.
Helen Beaumont Manahan
Director of Training and People Development
Whether you need to speak to our experts about conducting a quality effectiveness audit or handling your quality assurance needs, or you’re interested in implementing mystery shopping programs or enhanced training and coaching, we’re here to help. Contact BPA Quality today.
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866 646 8509