GLOBAL VIEW OF CALL CENTER QUALITY

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Global View

GLOBAL VIEW OF CALL CENTER QUALITY

GLOBAL VIEW OF CALL CENTER QUALITY

A global view of call center quality

BPA Advanced Quality Managed services are offered globally in 45+ languages worldwide, so we can provide our clients with a global view of their call center quality.

It’s important that BPA analysts provide an accurate evaluation of customer engagements, taking into account the subtleties of that  language and cultural differences.

For that reason BPA analysts are experts in QA, are native speakers of the regional  language required, and have recently  lived in that country. This unique capability allows us to provide outsourced QA, benchmarking and any of our services to cover your entire global footprint.

How Expert Quality improves traditional QA

  • Our global services means that you can drive consistency of approach no matter where contacts are handled.
  • Understand what drives effectiveness of services according to region or location.
  • Receive Business Intelligence that allows you to develop service delivery strategies and training.
  • Benchmark performance in real time on product launches and critical issues on adoption and adherence.

 

Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my QM process