A global view of call center quality
It’s important that BPA analysts provide an accurate evaluation of customer engagements, taking into account the subtleties of that language and cultural differences.
For that reason BPA analysts are experts in QA, are native speakers of the regional language required, and have recently lived in that country. This unique capability allows us to provide outsourced QA, benchmarking and any of our services to cover your entire global footprint.
How Expert Quality improves traditional QA
- Our global services means that you can drive consistency of approach no matter where contacts are handled.
- Understand what drives effectiveness of services according to region or location.
- Receive Business Intelligence that allows you to develop service delivery strategies and training.
- Benchmark performance in real time on product launches and critical issues on adoption and adherence.
Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.
4 Reasons for Contact Center Quality