Customer Engagement Health Check for Contact Centers
The development of Speech Analytics means that thousands of calls can be analyzed quickly and effectively. www.Verint.com
The BPA Customer Engagement Health Check Service uses this technology by taking a sample of calls handled by your center over a given period and identify elements that may be influencing the outcome of these calls, such as Customer Perception.
An easy-to-use analysis of performance
Easy to use service that Identifies opportunities to optimize performance, reduce costs and improve the outcome of Customer Engagement such as:
- Transfer reduction
- AHT Reduction
- First Call Resolution Improvement
- Correlations between Agent Behavior and successful Sales and Retention
- Customer Effort
- Call flow processes
- Self-help opportunities
You decide the volume of contacts to be evaluated, and a solution is tailored to your needs.
Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.