consultancy & professional call center services


Consultancy & Professional Services


BPA – global experts in customer engagement – Consultancy & Professional Call Center Services

BPA Quality is a global provider of Expert Managed Quality Services including quality design, program outsourcing, and staff augmentation.

Whether you need advice or guidance in setting up your quality assurance organization, maximizing the effectiveness from your current activity, or you want to investigate how you best measure performance objectively to drive customer engagement, our team of QA expert business partners can help.

We support you in developing your QA vision and strategy, improving performance, and focusing on achieving specific business outcomes.

Our consultants provide in-depth industry and technical knowledge in the areas of quality management, form design, process excellence, customer insight, maximizing the human element in interactions, coaching and feedback, and helping you maximize contact center ROI.

Helping you stay on the leading edge

  • Allows you to base your strategy on the best practices in the contact center industry.
  • The BPA team become part of your team adding knowledge and expertise where required.
  • We provide an independent view of the any situation allowing you to think outside the box for innovative quality assurance initiatives.
  • Consultants tend to tell you what you should be doing, BPA helps you do it.

bpa quality results

Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my QM process

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4 Reasons for Contact Center Quality

Call center quality monitoring