Due to our unique approach to contact center development, BPA provides objective evidence of performance and data that helps construct strategies to improve overall performance and deliver exceptional, impactful results on an ongoing basis. Find out more about our services here.
As a result of combining our scientific, innovative approach with the flexibility to focus on a variety of goals, we provide valuable, in-depth information that leads to tangible, actionable results to improve contact center KPIs, such as NPS, Sales, Customer Satisfaction, Quality Scores, etc., in contact centers. We offer Call Center Quality Monitoring Best Practices to our clients to ensure they see results every day.
A Debt Collection firm increased the number of collected accounts by 20%+.
An international airline company client saw a 36% improvement in sales process adherence.
A leading UK car manufacturing client saw £4.5M incremental growth in revenue.
Deloitte saw a 50 percent increase in quality scores in less than a year.
An online train ticket retailer saw NPS improvement from -40 to +15 in nine months.
Another leading car manufacturer was able to increase their CSATs by 30%.
Due to utilizing BPA Quality's expertise and team, a multi-national company was able to realize a reduction in complaints.
From a starting position of receiving 200 complaint calls a week, BPA Quality played a major role in reducing this to 10 complaint calls a week over four months.
Most noteworthy, in our last customer satisfaction survey, 100% of our clients stated they would be happy to recommend BPA Quality to other companies.
Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.