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call center quality monitoring best practices

Results

BPA Quality has the experience, knowledge and ingenuity to help you achieve the highest possible customer engagement and experience from your customer facing teams.

BPA Quality Delivers Results

Our unique approach to contact center development provides objective evidence of performance and data that helps construct strategies to improve overall performance and deliver exceptional, impactful results on an ongoing basis.  Find out more about our services here.

By combining our scientific, innovative approach with the flexibility to focus on a variety of goals, we provide valuable, in-depth information that leads to tangible, actionable results to improve contact center KPIs, such as NPS, Sales, Customer Satisfaction, Quality Scores, etc., in contact centers.

INCREASED COLLECTED ACCOUNTS

increase sales, NPS

%

A Debt Collection firm increased the number of collected accounts by 20%+.

CASE STUDY
increase sales, NPS

%

An international airline company client saw a 36% improvement in sales process adherence.

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call center revenue growth

£

.

m

A leading UK car manufacturing client saw £4.5M incremental growth in revenue.

CASE STUDY

INCREASED CUSTOMER SATISFACTION

increase customer satisfaction

%

Deloitte saw a 50 percent increase in quality scores in less than a year.

CASE STUDY
increase sales, NPS

%

An online train ticket retailer saw NPS improvement from -40 to +15 in nine months.

CASE STUDY
increase sales, NPS

%

Another leading car manufacturer was able to increase their CSATs by 30%.

CASE STUDY

DECREASED COMPLAINTS AND CLIENT REFERRALS

Reduce call center complaints

-

By utilizing BPA Quality's expertise and team, a multi-national company was able to realize a reduction in complaints.

Reduce call center complaints

-

%

From a starting position of receiving 200 complaint calls a week, BPA Quality played a major role in reducing this to 10 complaint calls a week over four months.

CASE STUDY
BPA Clients are happy with results

%

In our last customer satisfaction survey, 100% of our clients stated they would be happy to recommend BPA Quality to other companies.

Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

Yes, I want to revolutionize my QM process