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Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing. Here at BPA Quality, we have had remote teams for more than 10 years, and here are our best practices for working from home for those just getting started. Since COVID-19 … Continue reading Best Practices for Working from Home – Contact Centers
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“An Overview of Contact Center Agent Performance Best Practices in the Utility Industry” By: Craig Antonucci, CCO & Fei Zhan, Psychometrician at BPA Quality In the past decade, service in the Utility Industry has undergone a significant transition. The industry has faced regulatory challenges, competitive factors and increased pressure from the general public to … Continue reading Best Practices in the Utility Industry
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Discover why quality monitoring in call centers is important, and how BPA Quality can provide a well run monitoring program for you. Download Free Whitepaper.
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Analysis and discussion of the pitfalls and key performance measures required for effective Call Center Agent Coaching
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Building a robust Request for Proposal Call Center Quality will save you time, money and help you identify the best company to work with.
MOREDiscover the new approach to quality management and start boosting profits and improving customer satisfaction today.
