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    Quality Assurance for call centers

    Whitepapers

    best practices for working from home, work from home best practices call center

    Best Practices for Working from Home – Contact Centers

    WHITEPAPER

    Best Practices for Working from Home contact centers to stay connected and engaged with their teams and customers in the time of physical distancing. Here at BPA Quality, we have had remote teams for more than 10 years, and here are our best practices for working from home for those just getting started. Since COVID-19 … Continue reading Best Practices for Working from Home – Contact Centers

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    Contact Center Agent Performance Best Practices in the Utility Industry

    Best Practices in the Utility Industry

    WHITEPAPER

      “An Overview of Contact Center Agent Performance Best Practices in the Utility Industry” By: Craig Antonucci, CCO & Fei Zhan, Psychometrician at BPA Quality In the past decade, service in the Utility Industry has undergone a significant transition. The industry has faced regulatory challenges, competitive factors and increased pressure from the general public to … Continue reading Best Practices in the Utility Industry

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    Quality Monitoring in Call Centers

    Why Quality Monitoring is Important for your Call Center?

    WHITEPAPER

    Discover why call center quality monitoring is important, and how BPA Quality can provide a well-run quality monitoring program for you. Download Free Whitepaper.

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    Effective Call Center Agent Coaching

    Agent Coaching – Why and How to Make it Effective

    WHITEPAPER

    Analysis and discussion of the pitfalls and key performance measures required for effective Call Center Agent Coaching

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    Request for Proposal Call Center Quality

    Request for Proposal Call Center Quality Guideline

    WHITEPAPER

    Building a robust Request for Proposal Call Center Quality will save you time, money and help you identify the best company to work with.

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    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process