Call Center Quality RFP

    Request for Proposal Call Center Quality Guideline

    In this white paper, we look to provide a guideline for an effective
    Call Center Quality RFP document and process. Writing a contact center RFP for these services properly will save you time, money and help you identify the best call center quality provider to work with. BPA offers this guide as a free tool to customers and prospects.

    What is an RFP (Request for Proposal)?

    A Request for Proposal (RFP) or Request for Quote (RFQ) is a formal process that companies use to put out outsourced work for bid amongst competing providers. RFP’s and RFQ’s are common practices in the contact center industry. Typically, an organization will release an RFP or RFQ requesting prospective suppliers to submit their bids for potential business as described in the Request’s scope of work (examples include handling incoming service calls or quality monitoring). The Requests will typically have a standard set of questions that will be used to compare the prospective vendors. The organizations then collect the bids and compare them based on these predetermined criteria, ultimately choosing a partner or partners that best suit their needs.

    About BPA

    With 30 years of experience, over 100 different clients, and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help you achieve the highest possible Call Center Quality Customer Experience. BPA is the most experienced and qualified provider of Contact Center Quality Outsourcing Services worldwide.


    Discover the new approach to quality management and start boosting profits and improving customer satisfaction today.

    Yes, I want to revolutionize my Call Center QA process