Request for Proposal Call Center Quality Guideline
In this whitepaper we look to provide a guideline for an effective
Request for Proposal Call Center Quality document and process. Building your RFP for these services properly will save you time, money and help you identify the best company to work with. BPA offers this guide as a free service to
customers and prospects.
What is a RFP (Request for Proposal)?
A Request for Proposal (RFP) or Request for Quote (RFQ) is a formal process that companies use to put out outsourced work for bid amongst competing providers. RFP’s and RFQ’s are common practice in the contact center industry. Typically, an organization will release a RFP or RFQ requesting prospective suppliers to submit their bids for potential business as described in the Request’s scope of work (examples include handling incoming service calls or quality monitoring). The Requests will typically have a standard set of questions that will be used to compare the prospective vendors. The organizations then collect the bids and compare them based on this predetermined criteria, ultimately choosing a partner or partners that best suit their needs.
With 30 years experience, over 100 different clients, and millions of observations made worldwide, BPA Quality has the experience, knowledge and ingenuity to help you achieve the highest possible Call Center Quality Customer Experience. BPA is the most experienced and qualified provider of Contact Center Quality Outsourcing Services worldwide.DOWNLOAD WHITEPAPER