20 Call Center Quality Assurance Needs – the Big Picture
20 Call Center QA Needs for a successful Quality Program
Scorecards
Maximising the Effectiveness of Call Center Quality Scorecards
One of the main areas we are asked about by clients and potential clients alike is: “What is the ideal scorecard?”. We take a look.
Call Center Quality Software – the BPA Quality Builder
Built by QA people for QA people, our software provides leading technology to support the delivery of all aspects of your QA programme.