20 Call Center QA Needs for a successful Quality Program
How do you keep everyone happy and ensure that your service is always quality assured? You can’t please everyone, but these tips will help.
With no previous quality assurance programme or training in place, ICB were keen to develop a standardised approach to measure the quality of service that they provide. They identified that they needed a Quality Assurance Performance Management Programme.
This Contact Center Quality White Paper will examine Why Call Center Quality Monitoring is important to Customer Experience, Sales, Business Process Improvements, and so much more.
Over the last few years, we have conducted several iterations of independent research to identify the best performing Utility Companies and the drivers for their performance.
Call Center Quality Monitoring Defined
9 proven steps to improve customer experience in the call center. Every conversation is an opportunity to make a real connection.
Helen Beaumont-Manahan and Pete Dunn discuss what’s changed for Contact Centres, Quality Management and Customers, and how we can utilise that for the better.
How you can utilise Quality Enabled Business Transformation to move your employees and business from a survive to a thrive mindset.